Job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
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Current WGU employees must submit an internal application before 3/31/2023 to be considered.
Job Profile Summary:
The Vendor Portfolio Analyst is the primary point of contact between Western Governors University (WGU) and current and potential vendors. This individual communicates internal and external product and business strategies to support and advise regarding potential areas for partnerships and improvements in relation to the student experience. The Vendor Portfolio Analyst, working with cross-functional stakeholders, will aid in the evaluation and recommendation of products and/or processes from vendor portfolios based on identified needs for program development or student satisfaction and in support of department and university strategies. This individual collaborates with internal stakeholders to help create the vision for the next generation of learning resources for the university. The Vendor Portfolio Analyst manages a portfolio of several vendors and maintains current and relevant knowledge of their vendors’ products and services and ensures they continue to meet WGU needs, as well as state/federal guidelines and policies. The individual proactively learns new technology that may improve student outcomes or the learning experience. The Vendor Portfolio Analyst drives vendor results by pushing vendors to achieve contractual and operational excellence in their performance through regular vendor evaluations and business reviews. The Vendor Portfolio Analyst owns the business relationship and holds themselves and their vendors accountable. This individual will also be comfortable working to build resources within their specific area, including, but not limited to, ongoing support/training and quality assurance of deliverables.
Essential Functions and Responsibilities:
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Actively manages the relationship between Academic Programs and external partners to facilitate the timely delivery of quality learning experiences
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Collaborates with WGU’s departmental stakeholders to ensure the procurement and/or implementation of all learning resources are successful and meet established criteria, including accessibility, technical, security, and quality standards
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Consults with internal and external stakeholders to recommend any available products and delivery systems within an assigned vendor’s portfolio, following established processes for legal and purchasing if applicable.
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Evaluates industry trends and emerging technologies for potential enhancements to the student experience, sharing knowledge with stakeholders as appropriate
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Partners with internal stakeholders to objectively evaluate product value and ROI, as well as to compare similar products when applicable.
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Partners with the Purchasing Department to strategically source, competitively bid, and contractually negotiate all agreements, if applicable.
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Manages contractual agreements, including expiration/renewal dates, service level agreements, costs, and timelines, and informs stakeholders of all associated issues, such as budget impacts
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Proactively engages with vendors to determine upcoming product or process changes and vendor roadmaps, and notifies necessary stakeholders to plan accordingly
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Partners with stakeholders to conduct business reviews with vendors to evaluate their performance and to ensure continuous improvement of products and vendor performance
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Handles vendor issues by developing a corrective action plan, managing the risk, and ensuring the plan is achieved while keeping stakeholders informed
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Ensures team members are supported and successful by providing quality assurance reviews of individual team members work, creating and updating job aids, as needed, and providing regular calibration exercises and training.
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Performs other related duties as assigned.
Knowledge, Skill and Abilities:
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Attention to detail
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Critical thinking skills
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Strong communication skills, both oral and written
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Ability to build effective relationships and partnerships
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Ability to work effectively in both collaborative and independent environments
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Ability to prioritize tasks
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Superior time management skills
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High degree of organizational skills
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Ability to successfully manage and complete complex projects using a collaborative work model
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Ability to think strategically
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Deep understanding of current partnerships and resources
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Ability to research new and emerging resources
Competencies:
Organizational Impact:
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Works to achieve operational targets within job areas that impact on the overall achievement of results for the job area.
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Work is limited in scope and typically task-related or less complex. Work is closely supervised.
Problem Solving & Decision Making:
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Responsible for employing minor changes in systems and processes to solve problems.
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Identifies, defines, and addresses problems that are not immediately evident but typically not complex. Issues generally are within the immediate job area and solved through prior experiences or standard procedures.
Communication & Influence:
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Collaborates with contacts typically within the job area to obtain information or provide explanations and interpretation.
Job Qualifications:
Department Specific Minimum Qualifications:
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Bachelor’s degree or equivalent professional experience
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Experience managing external relationships
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Experience with online instruction and adult learning models
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Experience in learning resource analysis or development, instructional design, or development, or
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technology-based education preferred
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Experience working with cross-functional and remote teams
Preferred Qualifications:
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Master’s degree preferred
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Portfolio Management Experience
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
Disclaimer:
This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities, and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.
As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.
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