Job description

General Purpose

Performs routine clerical, administrative, and data processing work in the billing of utility and other public services.

Supervision Received

Works under the general supervision of the City Clerk.

Supervision Exercised

None generally.

Essential Duties And Responsibilities

• Update customer account information, adjustments, read in/outs, etc., Service Deposit Applications
• Importing and exporting readings using the Sensus program and Power Manager software. Assure that readings are correct.
• Print bills and prepare for mailing.
• Assist with accounts receivable job duties.
• Prepare and enter all service orders and read in/outs.
• Assures utility rates are current.
• Maintain office equipment.
• Receives telephone calls and manage customer complaints/questions.
• Provide new customers with applications, forms, etc.
• Generate service orders for new/old customers and repairs
• Update Service Change Requests
• Other related duties as assigned.

Peripheral Duties

• Serves as a member of various employee committees.

Qualifications and Education Requirements

• High School Diploma or GED with a specialized course work in general office practices such as typing, accounting, data processing.
• Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures
• Skill in operation listed tools and equipment
• Ability to perform arithmetic computations accurately and quickly; ability to communicate effectively verbally and in writing; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions; ability to work with angry or difficult customers.

Special Requirements

• Valid driver’s license
• Must be insurable under the City of Kimball Automobile Policy

Tools and Equipment Used

• Typewriter, personal computer, central billing system terminal, central financial computer, 10-key calculator, phone, base radio, fax and copy machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle or operate objects, tools or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Busy work atmosphere.

Selection Guidelines

• Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Type: Full-time

Schedule:

• Day shift

Work Location: One location

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