LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

GLOBAL HOSPITALITY

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops and a warm welcome at every turn.

THE ROLE

Legends sees this role as a key member of the central Technology Operations team. The position ensures appropriate user administration and access controls throughout the organization, and in doing so ensures that user and business assets are correctly managed, tracked and leveraged. They will be charged with ensuring the proper configuration, administration, and support of the enterprise identity management tools and supporting implementations across many disparate systems. To be successful, the candidate will use and enhance Legends’ tools, processes, and techniques to support the organization’s security and compliance posture. They will interact with many critical business application owners, both technical and non-technical. Overtime, the person in this position will become an accomplished Identity and Access Management (IAM) and IT Asset Management (ITAM) practitioner. All of the Technology Operations team are responsible for working within our Service Management program, sharing all relevant technology operations challenges and solutions throughout the entire technology team. When issues do arise, this person is expected to keep the appropriate user base and management informed of issues, set clear expectations for how the issue will be addressed and when a resolution can be expected. The candidate must be very hands on with a multitude of different technologies spanning operating systems and commercial-off-the-shelf (COTS) products to cloud solutions including Azure and eCommerce platforms by way of example. They will be process-oriented, organized, work in a methodical fashion, and create accurate documentation, both of technical configurations and standard operating procedures. He or she will assist with the development of cost-efficient information technology capabilities by developing processes and systems that increase productivity and efficiency.

ESSENTIAL FUNCTIONS

• Provide user account maintenance across all Legends systems.
• Provide timely attention to all access requests. Assesses the validity of escalated requests as they arrive, ensures the details within the ticket are complete and that the impact and criticality of the issue is correctly assessed.
• Be educated on the Legends technology stack and where user (including system accounts) and system access control is required.
• Understand the on-premises, hybrid, and cloud environments, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) .
• Understand and help govern the entry points to Legends' technology solutions and applications that require access management, for example via UI, file system, application programming interface (API), web endpoints, etc.
• Ensure Role Based Access Control (RBAC) is leveraged wherever possible.
• Ensure least-privileged is constantly adopted when granting/reviewing access.
• Partner with IT management and HR to ensure access requests match an individual’s roles.
• Support user life cycle processes including, but not limited to, on-boarding, role changes, suspensions, and off-boarding of all types of user accounts.
• Leverage and support Privileged Access Management (PAM) processes and tools for access management.
• Maintain physical asset management across the Legends user portfolio, including business systems e.g., laptops, and venue/location technology e.g., POS and payment devices.
• Liaise with all locations to ensure asset inventory stays current, with regular reconciliation.
• Leverage technology such Mobile Device Management (MDM) to manage and secure inventory and assets.
• Establish and maintain a thorough knowledge of the organization and technology standards.
• Be responsible for communicating, promoting and adhering to IT standards.
• Maintain a high level of system support, professionalism, and client satisfaction to end-users.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Understanding of Active Directory, LDAP, Kerberos, Federated Identity concepts.
• General knowledge and understanding of underlying components and technologies of an IAM platform such as proxies, application servers, web protocols, XML and HTTP, and networking principles.
• Support the entire domestic and International Legends user base.
• Use the company Helpdesk ticketing software to record, track and document problem solving.
• Keyboarding skills and computer proficiency with software knowledge to include MS Office.
• Excellent interpersonal, written, and oral communication skills required.
• Must be detail oriented, organized, service oriented and responsible.
• Strong customer service and presentation skills.
• Able to motivate themselves and a team to work together in the most efficient manner.
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT they manage to ensure its 24x7 availability.
• Able to analyze user needs, problem-solving and reach acceptable solutions.
• Able to perform effectively with supervision, either independently or as a team member.
• Able to maintain confidentiality of information and systems.
• Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day.
• Must be able to lift up to 50 pounds.
• Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs.
• Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet Legends’ business needs.
• Will be required to carry a cell phone at all times and expected to respond to urgent calls in a timely manner. This may require remote or occasional on-site support.
• A+ and Network+ or other cyber security certifications or education strongly desired, Microsoft end user certifications preferred.
• 5+ years of technical experience with on-premises, hybrid, and cloud environments, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) .
• 5+ years of experience across common IT systems (e.g., applications, networks, LDAP, domains, etc.) and application authentication techniques.
• 3+ years of experience user access management and Role Based Access Control (RBAC) .
• 2+ years hands-on experience supporting user and device accounts in an Enterprise environment.
• 2+ years of experience and understanding of Identity and Access Management (IAM) as it pertains to user logins, authentication, and authorization.
• 2+ years of experience and understanding of PAM solutions, implementations, and support.
• 2+ years of experience and strong knowledge of Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication solutions.
• 2+ years of experience of Microsoft Intune/SCCM experience.
• 3+ years of experience and understanding of IT Asset Management solutions, implementations, and support.
• 2+ years hands-on experience supporting Mobile Device Management (MDM) platforms, such as Intune, JAMF, and VMWare Workspace One.
• Knowledge of industry standard frameworks and controls, i.e., CMMC, ISO27001, NIST, CIS, SOX, etc.
• BS/BA with 5+ years of relevant work experience preferred; minimum 5 years being IT focused.
• ITIL knowledge and certification.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.