Department of Labor - Bureau of Unemployment Compensation - Division of Program Performance

Opening Date: March 30, 2023

Closing Date: April 13, 2023

Job Class Code: 0755
Grade: 22 (Professional/Technical)
Salary: $43,201 - $57,969
Location: Depending on the successful candidate, this position could be based in Presque Isle, Bangor, Augusta or Lewiston, with remote work options available after a training period

Are you interested in a career in state government? If so, the Bureau of Unemployment Compensation may have the perfect opportunity for you. As an internal auditor, you will help ensure the integrity of the unemployment program by assessing the accuracy, timeliness, and compliance with federal, state, and local laws and regulations pertaining to claims management. You may also be involved in making decisions about eligibility. This is an excellent opportunity to gain experience in a field that is constantly changing.

Primary responsibilities include:

• Conducts internal compliance audits to determine adherence to rules, policies, protocols, and procedures ensuring ongoing accuracy of internal processing of all functions of UC claims systems and procedures.
• Inspects, tests, and verifies reports, audits, eligibility determinations, payment calculations, and other functions such as appeals and peer review activities to ensure functional accuracy and completeness.
• Evaluates and analyzes claim intake information to prepare and research claims, adjudication, and if pertinent, appeals to the Division of Administrative Hearings and Unemployment Insurance Commission to ensure proper handling of claims and compliance with mandates.
• Inspects and verifies results of quality assurance audits performed by agency staff and conveys discrepancies or disagreements to management attention.
• Writes case summary reports; documents and codes all case findings to make data available for federal review, labor program funding, and to establish compliance.
• Evaluates processes and outcomes and recommend procedural improvements to improve effectiveness.

Skills or knowledge required:

• Knowledge of quality assurance audit methods, techniques, and procedures.
• Ability to stay current and understand, discuss, explain, and apply applicable rules, regulations, and policies.
• Ability to conduct audits, and document and support audit findings subject to peer review procedures.
• Ability to prepare audit reports and recommend appropriate corrective action as required.

Minimum qualifications:

A Bachelors Degree in Business Administration, Public Administration, management, or related field and 3 years’ experience analyzing and evaluating claims processing, a demonstrated ability to identify measures, indicators of system performance, evaluate complex problems and review related information to develop and evaluate options, implement solutions, and improve or correct performance relative to integrated service delivery, or systems, programs, and practices. Comparable work experience may be substituted for education on a year-for-year basis.

Contact information:

Questions about this position should be directed to Kristi Burns at Kristi.j.burns@maine.gov or 207-446-2362

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.