Job description

Job description

JOB DESCRIPTION

Company: Big Star Transit, LLC

Location: Concord, CA

Title: CCCTA Paratransit Service Supervisor

Industry: Transportation

Job Type: Full-Time

Big Star Transit is a disruptor to the traditional passenger transportation provider network industry; provides non-emergency medical transportation and paratransit services.

The Service Supervisor role is important to the success of local Client contracts and the local Network. This position represents the company on the ground. They are stewards of the Big Star culture and represent the organizational culture to the network of operators, the clients that Big Star services and to those who use Big Star as a non-emergency medical transportation or paratransit service.

As a Service Supervisor, you will report to a Transportation Manager. This includes responsibilities but is not limited to:

Responsibilities:

• Monitor service delivery on a regular basis through in-service observations, documentation and assistance with normal paratransit challenges.
• Address specific service problems and service interruptions by observation, instruction and assistance.
• Complete special projects occasionally requested by Big Star Transit and/or the client specifically.
• Service Supervisors shall provide in service monitoring including, but not limited to, network vehicle conditions, operator professionalism, operator performance, operator appearance, and service rules adherence.
• Service Supervisors shall investigate complaints of operator conduct, safety, service, and vehicle condition, and shall conduct follow up inspections to ensure that observed and/or documented deficiencies are resolved.
• Service Supervisors shall promptly respond to accidents or incidents involving Paratransit clients or Contractor vehicles. Service Supervisors also shall provide other services as directed by their managers to comply with Contractual obligations.
• Service Supervisors may perform revenue service, transporting revenue passengers minimally and for emergency purposes (i.e., responding to vehicle breakdowns, complaints, transporting passengers and performing other supervisory duties as described) Revenue service may not exceed 25% of total hours worked per month.

Other duties as assigned.

Education:

• Must possess or be willing to obtain CTAA Passenger Assistance Safety and Securement Train the Trainer Certification
• High School Diploma or equivalent

Skills Requirements:

• Must pass or possess (DOT drug screen & physical, CTAA/PASS and defensive driving).
• Valid state driver’s license in the State of Ca
• Must have 3 years’ paratransit experience
• Must be knowledgeable of the Americans with Disabilities Act of 1990 and the related Paratransit Services that are provided.
• Must have computer skills to complete online reports and analysis using Microsoft Word and Excel.
• Previous passenger transportation in current project or similar environment required
• Previous training and/or field supervision experience preferred
• Ability to manage emergency situations, on site.

Language Skills:

Required:

• Ability to read, write, comprehend and speak the English language
• Big Star is an Equal Opportunity Employer. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

Big Star Transit is a leading asset-light, non-emergency medical and paratransit transportation and logistics service provider offering a full suite of wheelchair and ambulatory transportation solutions to national brokers, government Hospitals, private hospitals and public transit agencies.

Want to learn more about Big Star Transit, LLC? Go to www.bigstartransit.com and learn about all that we have to offer. You can see all open job opportunities as well. Where Stars Ride!

Job Type: Full-time

Salary: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• transporting passengers with disabilities: 3 years (Preferred)
• Driving: 3 years (Preferred)

License/Certification:

• Driver's License (Required)
• Passenger Assistance Safety and Securement Certification (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Concord, CA 94520: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Paratransit or School bus driving: 3 years (Preferred)
• Paratransit: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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