Job description

PRIMARY PURPOSE:
The Training Manager will identify and monitor training needs in Club Services, and design, plan, and implement training programs, policies, and procedures to fulfill those needs. The Training Manager will be responsible for improving knowledge of Club Services associates through new hire and ongoing training. This position assesses the developmental needs to drive training initiatives, identifies and arranges suitable training solutions for all associates.

ESSENTIAL RESPONSIBILITIES:
The Training Manager oversees training initiatives to ensure the success of newly hired and tenured associates.

• Identify and assess training needs of Club Services through analysis, career paths and consultation with department managers
• Develop individualized and group training programs that address specific business needs.
• Develop virtual training manuals that target tangible results
• Evaluate associate performance to ensure training is meeting business needs and improving performance
• Create training curriculum to facilitate strategic training based on organizational goals
• Keep abreast of training trends, developments, and best practices
• Provides clear expectations, direction, and coaching throughout training
• Identifies and resolves specific problems and tailors training program as necessary

The Training Manager collaborates with department managers to ensure departmental needs are met.

• Reviews, assesses, and targets performance as determined by entire management team
• Collaborates with department leaders to ensure department focus remains on company goals and strategies
• Determines performance improvement training needed through research, surveys, and analyses
• Responsible for supervision of new hires during training, including enforcing performance standards against predetermined guidelines
• Measure and monitor key performance metrics of Club Services to determine training needs that will drive improvement
• Displays willingness and ability to learn new training techniques that will provide an innovative training environment
• Identifies future training needs and creates a curriculum to facilitate that training

The Training Manager provides direction, support, and coaching to team members.

• Mentor, motivate and coach team members on the essential skills to ensure each team member has the tools they need to be successful on the job
• Leads the Training team in standardization, consistency, and continuity of all training curricula
• Promotes good employee relations through effective communication and support of company policies
• Ensures the virtual work environment is fair and professional; fosters personal and professional growth for employees through open communication, respect, and integrity, and embraces a culture of high energy and fun
• Leads Training Specialist to create a positive virtual work environment throughout all training classes by setting clear and concise expectations
• Create an engaging virtual training environment

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent work experience
• Five years of supervisory/management experience
• Minimum two years Bluegreen customer service experience
• Must live within a 100-mile radius of either Indianapolis zip code 46268 OR Orlando zip code 32819
• In-depth understanding of Bluegreen products and services, BOSS navigation, the timeshare industry, mechanics of exchange programs, usage guidelines for resorts, and familiarity with property layouts
• MS Office and data entry skills; working knowledge of AS400
• Proven decision-making ability, problem-solving capabilities, and analytical skills, along with excellent organizational and prioritization skills.
• Ability to lead teams with strong influencing and delegation skills.
• Excellent written and oral communication skills including the ability to respond effectively to customers, employees, and management.
• Experience and comfort with handling sensitive and/or confidential information.
• Ability to manage a team with different shifts.
• Knowledge of adult learning and presentation skills.
• Superior people skills with ability to establish and maintain relationships with multiple levels of associates.
• Facilitates learning sessions as needed.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

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