Job description

Responsibilities:

•Provide level one support resolving day-to-day technical issues for 200+ users within our corporate office, remote offices, DR site and traveling employees. Support will be provided both desk-side and over the telephone.

•Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, VDI, printers and all other peripherals) and software (MS Office, VMWare, market data software) and providing technical assistance and training to the end-users.

•Work closely with the entire technology team on systems maintenance and configuration projects.

Required Skills and Experience:

• 5+ years’ experience in a technology support role.

• Strong all-round troubleshooting skills; ability to provide both local and remote support (by telephone, on the spot and through a remote connection)

• Strong skills and experience with Windows 7/Windows 10, Microsoft Office suite 2013/2016.

• Experience with setup, configuration and troubleshooting of all hardware (desktops, laptops, VDI, printers & other peripherals)

• Installation, configuration and troubleshooting of a wide variety of software applications.

• Mobile device and remote access support.

• Involvement in setup, configuration, troubleshooting & maintaining Windows Servers.

• Experience with Active Directory, computer images and Video-conferencing.

• Knowledge of Bloomberg and other financial software applications.

• Hardware and software Inventory.

• Documentation of troubleshooting processes.

• Research new products and solutions.

• Need a strong desire and ability to learn new technologies.

• Ability to work independently and as part of a team

• Ability to communicate with all different levels of personnel.

• Ability to work under pressure and prioritize

• Must be an effective communicator and have a customer focused approach.

• Willingness to take on new responsibilities and provide afterhours support.

• Bachelor’s Degree required.

• Microsoft certifications a plus

• Financial industry experience

Job Types: Full-time, Contract

Salary: $40.00 - $50.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 4 years (Preferred)
• Windows 7/10, Microsoft Office suite 2013/2016: 4 years (Preferred)
• Financial industry: 1 year (Preferred)
• Mobile device and remote access support: 4 years (Preferred)
• Active Directory: 4 years (Preferred)
• computer images: 1 year (Preferred)
• Microsoft certifications a plus: 1 year (Preferred)

Work Location: One location

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