Teller / Customer Service Representative - Part-Time (15-19 hrs/wk)
Full Time
Bismarck, ND
Posted
Job description
At Gate City Bank, we invest in the best people...driven people, compassionate people, creative people…people like you! We invest in the best team members because it's what's best for our customers.
Learn more about our amazing benefits by clicking the link below:
https://www.gatecity.bank/about-us/careers/team-member-benefits/
Location
Bismarck Country West
Job Description:
NOW OFFERING: Career progression opportunities for all team members, Saturday differential pay (+$5/hr), and more starting at $17/hr!
Gate City Bank is now hiring a part-time Customer Service Representative at our Bismarck Country West Office. This position provides “Brilliant at the Basics” customer service, assists customers with financial transactions, offers a wide variety of services and advises as to how best utilize company products and services in order to meet personal financial goals.
ESSENTIAL FUNCTIONS:
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Open various new accounts, process necessary information, and educate the customers as to services/products available.
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Use every customer contact as an opportunity to advise customer about additional services or programs that may benefit them.
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Accountable for cash drawer; locking cash drawer; balancing currency, coin, and checks in cash drawer at end of shift; and reporting any discrepancies to supervisor.
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Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
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Exhibit ‘Brilliant at the Basics’ customer service skills and the ability to develop and maintain productive relationships with colleagues, management, and clients.
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In order to provide expected levels of service to Gate City Bank customers, co-workers and vendors, prompt and reliable attendance is an essential function of this position.
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Must comply with all Gate City Bank policies, procedures, applicable laws, and regulations.
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Must be detailed-oriented and maintain high degree of accuracy in processing transactions.
SCHEDULE:
This team member
must be able to commit to 15-19 hours week until 6:15p M-F with 3 Saturdays per month 8:45a-1:15p
Job Skills Required:
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High school diploma or equivalent
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Prior customer service experience, cash handling experience, and/or sales experience preferred
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Ability to effectively communicate via multiple channels
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Ability to build relationships and work well with a team
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Comfortable working with technology
Desired Characteristics:
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Enthusiastic about the opportunity to make an impactful difference in our communities
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Passionate about providing superior customer service to both internal and external customers
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Encompasses the drive to promote, educate, and share all bank products and procedures
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Inquisitive about new possibilities or opportunities
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Acts with a sense of urgency to efficiently and effectively initiate resolutions
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Expresses importance of accountability, honesty, and responsibility for maintaining bank regulations, procedures, and standards
EOE/including Disability/Vets
Member FDIC
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