Capital Regional Medical Center is afully-accredited healthcare facility with more than 1,100 employees and 500physicians. A 266-bed, acute-carehospital that offers 24/7 Emergency Services in Leon and Gadsden Countiesincluding a Pediatric ER and an Express Care ER. We also offer a BariatricCenter, Behavioral Health Center, Cancer Center, Chest Pain Center w/PCI,Comprehensive Breast Center, Family Center, Heart & Vascular Center,Orthopedic/Spine Center, Physical Therapy Services, Stroke Center, SurgicalServices, Wound Healing Center, Network-of-Care Affiliated Physician Practices,and more.

POSITION SUMMARY:

Perform switchboard activities of the department in accordance with applicable administrative and regulatory requirements.

ESSENTIAL FUNCTIONS:

• Greets incoming callers demonstrating customer service principles and behaviors appropriately.

• Routes all incoming calls and maintains appropriate telephone records.

• Operates the public address system consistent with established company protocol and procedure including calling all codes and disasters as outlined in CRMC policy and procedures. Ensure all pertinent staff are notified per policy and procedure according to specified code/disaster/safety notification.

• Attends meetings as required.

• Demonstrates Customer Service/Service Plus principles and behaviors appropriately.

• Maintains facilities and equipment to ensure maximum efficiently.

• Regular, punctual and dependable attendance.

• Other duties as assigned.

EDUCATIONREQUIRED AND / OR PREFERRED:

• High School diploma or GED required

LICENSURE/ CERTIFICATION:

• None

EXPERIENCEREQUIRED OR PREFERRED:

• One year of experience preferred butnot required.
• Customer Service or TelephoneExperience preferred.

SKILLS,KNOWLEDGE, AND ABILITIES:

• Proficient in English
• Excellent customer service skills
• Ability to work and remain calm underpressure
• Ability to work in a confined area
• Ability to handle multiple prioritiesat one time
• Ability to retain names and numbers
• Must be dependable