We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Technical Training Specialist, supporting our Lincoln brand, you will be responsible for providing expert technical and operational training to Factory Authorized Service (FAS) Technicians for assigned product lines. You will provide training and support to the Company’s Sales and Service Technicians. Activities include planning, organizing, and developing training curriculum, materials, and programs, analyzing training needs and developing responsive programs, evaluating third party training providers, and managing delivery of internal and external provided training.

Reporting directly to the Manager Regional Service, this position will be based out of our Fort Wayne, Indiana facility. Fort Wayne, Indiana is our customer and technical service office that supports Welbilt's Merrychef and Lincoln brands.

MAJOR ACCOUNTABILITY:

• Provide technical training to the field technicians on the product brand equipment for Service Techs, Service agencies, and internal technical support personnel.
• Develop the training presentations for the assigned product lines ensuring that all manufactured equipment is addressed, as well as discontinued equipment, as required.
• Coordinate the logistics of setting up field classes.
• Provide technical assistance to internal and external customers via email, phone or onsite as needed
  

KEY TASKS & RESPONSIBILITIES:

• Provide technical and operational training and service support for assigned product lines.
• Respond to non-routine correspondence requests for service assistance from Service Techs, agencies, Sales and customers.
• Maintain accuracy of training materials for current production equipment and past production units, as needed.
• Continue to expand mastery of the product line equipment, related service issues, and relevant tools.
• Provide guidance to less experienced staff and customers, as appropriate.
• Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours.
  

EDUCATION & EXPERIENCE:

• Bachelor’s degree with a minimum of 7-years of experience in technical service, repair, maintenance or related service support.
• Will consider 10+ years of experience in technical service, repair, maintenance or related service support., in lieu of degree.
  

SKILLS & ABILITIES:

• Demonstrated problem-solving skills.
• Work effectively with all levels of management and staff and internal/external service technicians.
• Must have strong organizational and interpersonal communication skills.
• Knowledge of company products is preferred.
• Excellent working knowledge of MS Office.
• Skilled in Microsoft Teams or Google Classroom for online training is preferred.
• Must be able to travel up to 25% of the time. (domestic/international)
• Must be able to stand/walk/sit in an office environment for extended periods.
  

OUR BENEFITS:

We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…
  

Welbilt, Inc., an Ali Group company, provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of award-winning product brands includes Cleveland™, Coffee Queen®, Convotherm®, Crem®, Crystal Tips®, Dean®, Delfield®, Expobar®, Fabristeel®, Frymaster®, Garland®, Inducs®, Koldtech®, Kolpak®, Lincoln®, McCann’s™, Merco®, Merrychef®, Multiplex®, RDI®, SerVend™, Spengler®, SunFire® and U.S. Range™. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida and operating manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors, dealers, buying groups and manufacturers' representatives in over 100 countries. For more company information, visit www.welbilt.com. To explore more Career opportunities at Welbilt, visit www.careers.welbilt.com.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

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