Technical Support Consultant - Analysis & Design

Job Location: US, Remote / Kennesaw, GA

Two (2) positions open!

The Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modeling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realizing projects around the world from housing and bridges to factories and skyscrapers. www.tekla.com

We are looking for a Technical Support Consultant, with an emphasis on the Technical, to join our Services team in the United States. This is not a call center - this is a team of professionals, working together to help engineers get the best out of Trimble’s Tekla software suite. This is the perfect opportunity for someone who loves helping others, has experience with structural design software and wants to apply their structural engineering background to a new and unique role. Due to continued growth and expansion we are looking for an enthusiastic and outgoing Technical Support Consultant to join our support team based out of Atlanta, GA.

Trimble employees represent diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. If you are a structural, architectural or construction engineer and want to take a new direction in your career, you might be the person we are looking for.

Your main tasks will include:

• Delivering high level technical support to the users of our Tekla software. Speaking to customers on the phone, by email, screen-share and answering questions on our forums

• Answering analysis and design questions as they relate to our software and US building and design codes

• Investigate users reports of software bugs and feature requests and clearly communicating these to the development team

• Building our knowledge base by writing technical support content for the Tekla User Assistance site

• Creating and updating online training materials

• Aid in the installation and licensing of Tekla products

To be successful in this position, you should have:

• BS in Structural/Architectural/Civil Engineering or equivalent, from an accredited University

• Professional experience using structural analysis and design software

• 3-5 years of structural engineering experience in the design and analysis of buildings

• Strong analytical and problem solving skills

• Ability to produce clear and concise emails

• Tenacity and curiosity when faced with a question or problem without an immediately obvious solution

• Fluent written and spoken English.

• Are patient and organized with the ability to multitask

• Ability to work independently and as part of a team

We also appreciate:

• Experience with Tekla Structural Designer and Tekla Tedds

• Concrete building design experience

• Experience with AutoDesk Revit

• Strong computer and IT knowledge

• General understanding of the software development processes

• Passion for customer service and customer satisfaction

This is not an IT support role; knowledge of civil / architectural / structural engineering is essential.

Pay Equity: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Bonus Eligible: Yes

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. Flexible schedules and remote work options.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from