Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking a Technical Support Agent to join our team.

This position provides technical assistance and expertise concerning Quincy rotary and reciprocating products. Suports Field Service Technicians, distributor network and end users in the maintenance and service and training of Quincy products.

Essential Duties

• Assist customers to the best of their ability to obtain technical information needed to be satisfied with the performance of their Quincy Compressor.
• Continually update personal knowledge of new products or modifications to existing product lines and various warranty policies.
• Assist in maintaining current product documentation for the Technical Service Department.
• Provide daily reports of field problems reported by phone and email.
• Provide training to Service Technicians and distributors on product service and repair both in service school and in the field when needed.
• Providing training for internal and distribution.
• Accept and complete any special projects/assignments that are not principle duties of this position but are in line with goal and objectives of this department and/or division.
• Administration of remote monitoring platform (ICONS)
• Accompany service technicians to customer sites to perform air audits. Compile data and construct reports in a timely manner.
• Industrial Air Piping design and modifications
• Quality Air Auditing
• Compressor Power Consumption Audits
• Networking and connectivity of compressed air equipment

Expereince & Educaiton

• High School Degree required with a Mechanical or Civil Engineering Degree preferred.
• 2-3 Years’ Experience Preferred

Skills & Competencies Desired

• Knowledge of compressed air products and services
• Technical expertise
• Excellent phone skills
• Strong computer skills
• Excellent customer service and interpersonal skills
• CAD preferred but not required

Physical Demands:

• Regularly required to be able to move about the facility (standing, walking) and occasionally at customer sites, varying by location.
• 40% Travel domestic and international maybe required.

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us – they’re who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.