Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• American Airlines Customer Profile Data (aka Customer Hub) Product Team is seeking a Software Development Technical Lead focused on Master Customer Data Management (MCDM). From creating and securing each customers data including identifying repeat customers, members of the MCDM Team deliver products to increase delight for our customers, making for a world-class travel experience every time.
• This job is a member of the Information Technology Division.
• Responsible for providing technical direction and leadership in regards to the design, development, and deployment of solutions within our customer base. The technical lead comes up with innovative solutions for business and technical problems, creates and maintains technical specifications, as well as anticipates and acts upon issues that arise, providing alternate approaches and solutions, communicates decisions clearly, and sets the standard for highest quality of work.

What you'll do

• Act as squad lead/SCRUM Master for Customer Identity/Data Quality suite of products
• Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop a strategy appropriate to the business requirements for quarterly Roadmap
• Creates detailed project specifications, requirements, and estimates
• Drives consensus on technical approach, sets timelines, and leads cross-functional application teams from design through delivery
• Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
• Troubleshoots and debugs complex issues; identifies and implements solutions
• Researches and implements new technologies to enhance current processes, security, and performance
• Supports the development of coding standards and adheres to best practices and security guidelines
• Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5 years of experience delivering SDLC solutions using ITIL / Agile / XP, or similar methodologies

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 8+ years of experience delivering SDLC solutions using ITIL / Agile / XP, or similar methodologies
• 3+ years of experience providing technical leadership
• Airline industry experience, including Sabre, business processes, and supporting technologies

Skills, Licenses & Certifications

• Knowledge and experience with the following:
  • Java SE, Java EE, or Spring
  • Object Oriented design principles
  • Java/Java EE design patterns, SOA principles and patterns, EAI patterns, and UML
  • Relational databases
  • Microservices architecture and JavaScript MVC frameworks
  • Diagnostics/Testing Tools, such as Dynatrace, ReadyAPI, Postman
  • Microsoft Azure or any similar public cloud offering
• Well versed in application design, development, automated testing and delivery in an agile environment
• Strong understanding of PCI, SOX, PII, and security processes and standards
• Familiarity with software configuration management/build processes
• Ability to document the existing environment and develop the strategy and tasks to prepare for changes to the design, describing the technical functions, as well as the business functions involved
• Ability to generate technical roadmaps
• Ability to train and mentor team members
• Ability to accurately investigate and document the details of the current and future system
• Excellent analytical and technical problem solving skills
• Experience working with Agile methodologies and tools
• Experience in DevOps Toolchain methodologies, including TDD (test driven development), Continuous Integration, and Continuous Deployment
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Ability to think strategically and develop tactical methods to achieve objectives and goals
• Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
• Ability to foster and maintain productive working relationships with 3rd party vendors, including Sabre and DXC
• Proven ability to keep multiple complex efforts moving forward quickly while exercising an appropriate level of discipline
  

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.