Technical Customer Service Representative (f/m/d)

Full Time
37075 Göttingen
Posted
Job description
Positionsübersicht:

Who we are

Novelis is driven by its purpose to shape a sustainable world together.


As a global leader in innovative products and services and the world's largest recycler of aluminum, we partner with customers in the automotive, beverage can, aerospace and specialties industries to deliver solutions that improve the benefits of balanced lightweight aluminum.

We have a coordinated network of technically sophisticated rolling and recycling plants as well as foundries across 33 facilities in 9 countries throughout North America, South America, Europe, and Asia with 12,690 employees worldwide. The company is headquartered in Atlanta, USA.


Our customers include some of the largest and best-known brands in the world, including Coca-Cola, Ford, BMW, Jaguar Land Rover, Nespresso, Samsung, and others. In addition, Novelis is leading the industry with its sustainability and recycling efforts.


Become part of our mission to create a sustainable world and start as soon as possible at our location in Göttingen as:

Technical Customer Service Representative (f/m/d)
Verantwortlichkeiten & Qualifikationen:
What awaits you:
  • You are the main contact person of the customers regarding all technical inquiries for the products of the Value Stream Can, with the target to understand their processes and needs and to increase overall customer satisfaction
  • Inspect complaints on site at the customer or in-house based on samples of evidence and relevant data as well as analyze and develop proposals for further use
  • Check the technical usability of our products at the customer's site and advise the customer on technical matters or work out solutions to technical problems
  • New and further development as well as optimization of products and manufacturing processes in close cooperation with customers
  • Development and implementation of projects in close cooperation with customers
  • Process and provide the necessary information for internal interfaces
How you convince us:
  • You have a university degree in the field of materials science, chemistry, physics, metallurgy or similar or several years of relevant professional experience
  • Experience and knowledge of the Aluminium industry, especially of manufacturing processes, is an advantage
  • You convince with your proactive, solution-oriented and motivating personality with hands-on mentality and assertiveness
  • Professional working proficiency in English – German knowledge would be a plus
  • You are willing to travel (approx. 40%) for trips within Europe

What Novelis offers you:

  • A permanent position with the global pioneer for technology and sustainability in the future market of aluminum processing and recycling
  • An attractive salary package as well as a company pension plan
  • Flexible working time models and the possibility for mobile working
  • Corporate Benefits: Attractive purchasing benefits from well-known companies such as Apple, WMF, Sixt or Adidas
  • An open corporate culture with the opportunity to drive things forward and contribute ideas
  • High occupational safety standards including free occupational medical care as well as an offer within the framework of health management
  • The opportunity to shape a sustainable world together

Have we caught your interest?

Then become part of our team! We are looking forward to your application!

You can apply easily with your resume via our application system in less than 5 minutes.


Please note that postal applications cannot be processed and considered.


We live diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation, and identity.


Standortprofil:
Das mitteldeutsche Werk Göttingen beschäftigt rund 620 Mitarbeiter. Es ist spezialisiert auf die Oberflächenbehandlung von Aluminiumbandware. Zu den Tätigkeiten gehören die Oberflächenvorbehandlung und die Herstellung von bandbeschichtetem flachgewalztem Aluminiumblech und -band. Das Werk ist führend in der Lieferung von Aluminiumwalzgut für den Getränkedosenmarkt und den Baumarkt. Zusätzlich liefern die Göttinger Werke fließgepresste Flaschen Kartuschen und Gehäuse für die Automobil- und Bauindustrie die Pharma- oder Lebensmittel- und Chemieindustrie. Göttingen ist eine idyllische Studentenstadt mit der ältesten und größten Universität der Region. Besucher lieben es in der historischen Innenstadt mit ihren schrulligen Geschäften und Restaurants herumzuspazieren. Novelis engagiert sich für die lokale Gemeinschaft und arbeitet mit Grundschülern und Gymnasiasten in der Gemeinde zusammen um den Mathematik- und Naturwissenschaftsunterricht zu fördern.

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