Job description
About the Role
The Technical Operations (TechOps) team inside Uber Advertising links the Global Advertising Operations team with Product and Engineering orgs. We are experts in the systems used by our platform to serve ads on our Owned & Operated (O&O) and Audience Extension platforms. As Technical Operations & Solutions Manager you will lead the strategy and solutions for complex tech relationships and integrations. You enjoy solving complex strategic, operational, and technical challenges for the world's largest Advertiser brands. You provide technical implementation support and strategic guidance for our most sophisticated Ad products and priority advertisers. The Manager, Technical Operations & Solutions is expected to be hands on, leading key cross-functional initiatives and closely partner with leadership in product, engineering, and ad sales.
Global Technical Operations & Solutions team delivers through strategic guidance, operational excellence, and technical expertise to improve the effectiveness of advertising campaigns resulting in increased Advertiser return on investment. We work to understand, innovate, and scale cross-functional workflows. We are responsible for measuring process impact, making our business more efficient with consistent execution while embarking on building the next generation of data-driven best practices.
What You'll Do
- Partner with the Revenue Ops team that drives campaign activation and adoption of various ad products. Provide support for the Revenue Ops team to deliver technical support for ad sales teams including prompt, consultative support and service to ensure a high level of advertiser satisfaction
- Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues
- Partner with Ad Sales Leads to drive initiatives to enable sellers and advertisers to grow their investment in our Platform
- Manage and communicate processes and metrics to enable highly transparent, credible, and impactful functions
- Provide documentation and technical guidance to ensure the technical success of clients’ integrations
- Improve current processes and design/develop tools, processes, workflows to increase team productivity/efficiency
- Perform triage and escalation of high priority issues related to Uber Advertising ad products and platforms
- Ensure escalations follow processes with proper documentation and stakeholder communication.
- Maintain a deep understanding of all technical touchpoints including ad products, site operations, and third-party partners.
- Partner with cross-functional teams to develop and improve escalation processes and communication plans..
- Provide technical support for campaign issues and discrepancies including new product Q/A and testing and support platform bugs
- Development of trafficking and ad operations specifications and documentation for new products
- Train campaign management and ad operations teams on new product execution and product enhancements
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Mathematics, Statistics, Data Analytics, Applied Sciences, or a related field and three years of work experience in the job offered or in a computer-related occupation
- 8+ years in AdTech/digital advertising or equivalent experience at a data-driven, tech savvy company.
- Proficiency in SQL (Expert level)
- Deep understanding of Ad Tech business fundamentals and how technologies can support business and how to translate business vision into a technical strategy while understanding the financial implications
- Preferred experience in building and or integrating DSP, SSP, Ad Server technology platforms in support of self-service advertising
Preferred Qualifications
- 10+ years of experience in strategic planning and setting technical direction
- Deep understanding of publisher monetization technologies for display, video, and audio - including GAM, header bidding, programmatic operations, affiliate marketing, and Digital Media
- Experience working with data management platforms (ex. Krux, Cxense, etc) and analytics tools (ex. Google Analytics, ComScore, etc).
- Prior experience collaborating with Sales, Product, Engineering and Data Science.
- Experience with LiveRamp, Data Platforms (DMPs/CDPs), Data Clean Rooms (Habu, Snowflake, etc) and Audience Marketplaces
- Analytical, data-driven mindset with proven experience with data modeling
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
For New York, NY-based roles: The base salary range for this role is $176,000 per year - $196,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is $176,000 per year - $196,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.