Job description

JOB SUMMARY:

Manages all aspects of table games and casino beverage operations for assigned shift and ensures optimum performance of all areas of responsibility. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service.

GENERAL REQUIREMENTS:

· College degree preferred.

· Three (3) years progressively more challenging leadership role, casino operations preferred.

· Three (3) to five (5) years supervisory experience required.

· Ability to understand and analyze Budget & P&L Statements.

· Proven time management and critical thinking skills required.

· Must possess excellent employee relations skills.

· Experience in resolving guest complaints and in dealing with the public required.

· Must have strong organizational, administrative and communication skills required.

· Public Relations, interpersonal skills and employee motivational skills required.

· Computer skills required Word, Office 97, Microsoft Outlook, and Excel.

· Must be able to read, write, speak and understand English.

Essential Job Functions:

· Monitors results through inspection, evaluation and analysis.

· Makes changes if necessary to achieve end result.

· Serves in the capacity of Managerial Representative on premise in absence of Director of Casino Operations.

· Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.

· Issues casino credit within the Federal and State Regulations, in conjunction with Internal Controls, Credit, and Check Cashing Policy and authorization limits set by the Horseshoe Casino Credit Committee.

· Responsible for oversight of staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.

· Responsible for department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.

· Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.

· Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.

· Presents oneself as a credit to the Company and encourages others to do the same.

· Performs all other related and compatible duties as assigned.

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

· Physically mobile with reasonable accommodations including ability to lift up to 75 lbs.

· Ability to push, pull, reach, bend, twist, stoop and stack.

· Good oral and written communication skills.

· Ability to respond calmly and make rational decisions when required.

· Must be able to listen and respond to visual and aural cues.

WORK ENVIRONMENT:

· Must be able to work at a fast pace and in stressful situations.

· Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift

Ability to commute/relocate:

• Bossier City, LA 71111: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

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