Job description
Overview:
Staff will perform the following tasks:
Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabilities to the U.S. government and its allies. The company has more than 60 years of proven experience providing advanced engineering and analysis, IT and C5ISR capabilities to support our nation’s most critical national security missions. Headquartered in Chantilly, VA and with 16 offices around the world, Arcfield employs approximately 1,200 engineers, analysts, IT specialists, and other professionals who put our customers’ missions first, helping them solve their most complex challenges through innovations in modeling, simulation and analysis, digital transformation and C5ISR. Visit arcfield.com for more details.
Responsibilities:
The government is requesting support in supporting a diverse workforce by aiding the Accessibility of Enterprise and Mission focused IT Systems. The customer is looking for a systems engineer (SE) capable of interacting with staff who are requesting support of the Accessibility Office and understanding of needs and providing solutions. The SE will have experience in accessibility and can draw upon other technical domains as necessary to meet the government's objectives.
Staff will perform the following tasks:
- Adapt Accessibility Solutions and Assistive Technology (AT): Support customers in determining the best AT options for their needs with current product base.
- Help train users on the technology use
- Research new technology solutions to support current/future requirements
- Provide Accessibility Consultations:
- Assistive Technology Consultations: These are consultations which focus on addressing the accessibility requirements for an individual and can span a multitude of AT solutions including both hardware and software.
- Provide suggestions to customer regarding AT solutions that meet their needs
- Discuss medical limitations, disabilities, and customer concerns which interfere with performing their job duties
- Address customer questions
- Ensure the reasonable accommodation and legal process is being following while providing exceptional customer service
- Travel locally to assist customer at their desks
- Self-starter and ability to support multiple projects and/or activities
- Demonstrated on-the-job experience coordinating and working action items to completion
- Demonstrated outstanding customer service and people skills to work with people with disabilities
- Proven expertise on AT software (e.g., Fusion, Jaw, Zoomtext, Dragon, Read and Write, and built-in Accessibility features for Windows, Office and all browsers)
- Proven expertise on AT hardware (e.g., magnifiers, braille displays, ergonomic keyboards/mice)
- Critical thinking skills enough to make sound and timely recommendations and/or decisions in unique situations, considering alternate actions
- Ability to balance technology and human needs/ability when working with people one on one.
- Able to match technology needs to disabilities or issues people are experiencing across a wide range of medical needs and disabilities (blind/low vision, deaf/hard of hearing, mobility issues, etc.).
- Working knowledge of Sponsor's and external stakeholders; processes, policies, procedures and internal support systems including security, IT, legal and Reasonable Accommodation requirements
- Collaboration and interpersonal skills to effectively support personnel in all types of mental and physical states
- Ability to research possible new technology solutions/options based on current and future needs
- Minimum 10 year's relevant experience; such as BS 10-12, MS 8-10, PhD 5-7
- TS/SCI with Polygraph
EEO
We are required to compile the following information for statistical purposes in order to comply with certain federal regulations relating to Equal Employment Opportunity and Affirmative Action requirements. The information you provide is strictly on a voluntary basis, and the content of the information will not affect your eligibility for employment. Likewise, if you choose not to provide this information it will not affect your eligibility for employment in any way.
For your reference:
For your reference:
- Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
- White (not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
- Black or African American (not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.
- Native Hawaiian or Other Pacific Islander (not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
- Asian (not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
- American Indian or Alaska Native (not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America ), and who maintain tribal affiliation or community attachment.
- Two or More Races (not Hispanic or Latino) - A person who identifies with more than one of the following, as defined above: White; Black or African American; Native Hawaiian or Other Pacific Islander; Asian; or American Indian or Alaska Native.
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