JOB OVERVIEW:

Manages and controls competency level of Hotels DELPHI FDC data base. Write, create and generates new and existing DELPHI FDC reports for Directors and Managers. Generates End of Month/Quarter, Pace/Performance Tracker reports, Sales, CCS bonus audit, and production for Sales, Catering, and Conference Services teams. Represent hotel in a professional and courteous manner at all times.

Maintains/cleans/audits of DELPHI FDC accounts, bookings, banquet event orders, revenues, etc.

Skills:

Working Knowledge of Microsoft word, excel, Meeting Broker and DELPHI FDC. Experienced DELPHI FDC user with working knowledge of a Delphi Multi-Property (DMPE) & Global system. Have excellent command of English both verbal and written.

Experience:

DELPHI FDC usage (general system and back of house system).

Duties and Responsibilities:

• Provides directors of marketing, catering, sales, and conference services, with support in generating accurate reports for forecasting purposes.
• Input, manage and update item entries (menu items, hotel and meeting room capacities/information, etc.) in DELPHI FDC.
• Manage and ensure DELPHI FDC information (accounts, contacts, BEO’s, and events) are entered accurately and to company standards.
• Maintains Hotels expected DELPHI FDC competency level.
• Create, track, assign, and link all sales leads in Delphi FDC appropriately.
• Train all new employees in DELPHI FDC system and hotel standards.
• Responsible for re-training opportunities with employees in DELPHI FDC.
• Liaison between the Hotel, GSO and the Corporate Office in regards to DELPHI FDC and Meeting Broker; issues, up dates, changes and standards.
• Run and complete regular Delphi FDC audits to insure hotel entered information is accurately reported and meets InterContinental Hotels Group standards.
• Liaison between Hotel and Amadeus on DELPHI FDC and Meeting Broker systems. Responsible for contacting Amadeus support with any issues and ensuring those issues are resolved in a timely manner.
• Monitor interface with PMS (Opera) system and insure system accurately reflect block commitments and pick-up.
• Liaison between DELPHI FDC, Opera, and Concerto support on group related issues or up dates.
• Liaison between Hotel and the Corporate Office for adding, changing, or retiring a user in the DMPE systems.
• Generate Month End, Pace, Production, and consumption reports for Sales, Catering, and Conference Services.
• Produce end of quarter Bonus Plan reports
• Create and generate new reports for sales, conference services, and catering departments as needed. (i.e. daily’s, 10-reports, etc.).
• Provide support to staff with any DELPHI FDC related issues.
• Run daily, weekly, monthly, and quarterly reports for managing accounts, contacts, and bookings in DELPHI FDC (i.e. TBA and Hold reports).
• Maintains and updates all compiled reports for the Hotel (eg. adding new users to a report)
• Assist Directors with the Budget and Marketing Plans as required.
• Provide administrative support to DOSM & DOS
• Perform other duties, tasks and special projects as assigned.
• Manages Meeting Broker and distributes leads several times per day.
• Updates Cvent and other booking channels to ensure the information is accurate.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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