System Administrator - IT Systems Admin-Journey - Permanent - *04895-23
Full Time
Olympia, WA
Posted
Job description
Description
FULL-TIME/PERMANENT
SYSTEM ADMINISTRATOR
SYSTEM ADMINISTRATOR
IT SYSTEMS ADMIN - JOURNEY
Information Technology Services
Olympia, Washington – Thurston County
Olympia, Washington – Thurston County
Please note: This recruitment is posted until filled, with a first review of applications to take place on April 21, 2023. Application review will be ongoing, and therefore, we encourage you to submit your application materials as soon as possible. The hiring manager reserves the right to close the posting at any time once a selection has been made.
Are you skilled working in the Microsoft Exchange Online and Azure, Active Directory environment, and Intune MDM?
This position provides advanced technical support for hybrid Exchange, Azure and active directory, Intune MDM, PowerShell scripting, and M365 environment in a shared government tenant (WaTech).
This position also provides administration for other Software As A Service (SaaS) solutions used by WDFW including but not limited to DocuSign and Box.
Elk eating lunch – Photo Credit: WDFW staff
This is an opportunity to perform advanced technical support for Microsoft 365 (Teams, OneDrive, Outlook, Exchange Online, Office Suite), Power Platform for WDFW.
In this dynamic role, you will assist users with their azure and active directory accounts and exchange objects.
We are seeking a candidate to assist with the implementation and administration of 3rd party SaaS solutions.
Duties
Island marble butterfly – Photo Credit: Thor Hanson
Our System Administration staff,
- Provides system administration of the Shared Services Exchange Online Email System.
- Manages Active Directory and Azure Active Directory File Server File Role Bases Access Control (RBAC) system rights of folder & file security, of the enterprise file system. Analyze and troubleshoot Azure logs.
- Utilizes Microsoft Exchange Admin Center to create, manage accounts, conference/equipment rooms, message tracing, and reports.
- This position provides advanced technical support for Exchange environment, provides system administration of the Shared Services Exchange Online Email System. Data Loss Prevention Policies (DLP)
- Utilize PowerShell scripting to complete specialized request for information from the Microsoft 365 environment.
- Provides system administration of the Agency Microsoft 365 environment.
- Creates, configures, and maintains M365 environment including but not limited to, OneDrive, Teams, SharePoint site collections, back-end support, and infrastructure administration. Reviews, cleans-up, manages, and configures M365 environment, accounts, and sites.
- Configures, maintains, and manages shared services Teams accounts for the Agency.
- Troubleshoots and assists users with technical issues related to Microsoft 365. Assists customers with troubleshooting issues arising from SaaS solution usage.
- Creates guides and desk manuals for users and tech support related to 3rd party SaaS solutions.
- Designs, deploys, configures, and maintains the Mobile Device Management (MDM) software platform to include – research, development, and testing of new MDM features, configuration, and maintenance of the WDFW app catalog, setup new device configurations and policies for work groups, identify and deploy software updates to the platform, analysis, troubleshooting, and problem resolution.
- Assists MDM Systems Administrator in devices enrollment, and surplus in accordance with State and Agency regulatory requirements at end of life.
- Troubleshoots and assists customers with technical issues of Agency issued mobile devices.
- Develops and maintains applicable configuration, security, remediation, and support standards for BYOD devices.
- Utilizes Information Technology Service Management (ITSM) platform to track and prioritize service tickets for customer support.
WORKING CONDITIONS: (add flex)
- Work Setting, including hazards:
- Office setting.
- May require work in small difficult to access areas.
- Schedule:
- Monday – Friday, 8:00 am – 5:00 pm.
- Hours may be adjusted at the discretion of the supervisor.
- Occasional off hours’ work may be required.
- Travel Requirements:
- Travel may be required in some circumstances.
- Tools and Equipment:
- Computers, Mobile Devices, Telephones, and Cabling.
- Customer Interactions:
- Deal directly with end user support staff, WDFW employees and External Vendors.
- Provide excellent customer service.
Qualifications
REQUIRED QUALIFICATIONS:
Closely related qualifying experience may be substituted for the required education on a year-by-year basis.
Closely related qualifying experience may be substituted for the required education on a year-by-year basis.
Four (4) years of experience working with Microsoft Exchange/Outlook Messaging systems.
And
Two (2) years of experience working with Azure Active Directory/Active Directory Services.
And
One (1) year experience working with and administrating SharePoint at least at the site level.
Clearance:
- Must pass basic background check and fingerprinting.
Must have an expert working knowledge of:
- Windows Workstation and Server operating systems.
- Email software and systems including Outlook, Outlook Web Access, and Exchange.
- Azure Environment.
- Workstation operating systems, Windows, Macintosh, and Mobile technologies.
- SharePoint Site and Site Collections Administration.
- Active Directory (AD).
- Mobile Device hardware and software support and consulting.
- Cloud based Mobile Device Management Applications.
- Cloud based storage solutions.
Must have the ability to:
- Adapt to changing environment and the support of multiple customers.
- Apply expert troubleshooting skills to determine the source of a problem and the appropriate corrective action.
- Provide excellent customer service, support, and answer general questions.
- Be willing to learn new things and adapt to the changing environment.
PREFERRED QUALIFICATIONS:
- Experience working with Enterprise Mobile Device Management (MDM) System.
- Experience working with Mobile Devices.
- Communications or Computer related Associates Degree from an accredited college.
- Basic network troubleshooting skills, knowledgeable in network security.
CONDITION OF EMPLOYMENT:
WDFW requires all employees to be fully vaccinated with the COVID-19 vaccine as a condition of employment. You will be required to provide proof of vaccination as part of the hiring process. Please do not upload your vaccination documentation with your application materials - your vaccination status will be verified by your supervisor before you will be allowed to work. Exemptions may be granted for religious or medical purposes.
Supplemental Information
Please note: Failure to follow the instructions below may lead to disqualification.
In order to successfully apply for this position, you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:
- A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).
- A current resume.
- Three professional references.
IMPORTANT NOTES:
All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
JOIN THE WDFW TEAM:
Learn about our agency and the perks of working for WDFW!
The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).
WDFW employees may be eligible for the following:
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth.
UNION - WFSE:
This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE). This recruitment may be used to fill positions in addition to those listed.
Diversity, Equity, and Inclusion Employer
VETERAN PREFERENCE NOTICE:
To take advantage of veteran preference, please do the following:
- Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to RecruitmentTeam@dfw.wa.gov.
- Subject line should include recruitment number, position, and Vet (for example: #10155 Biologist 1 – Veteran).
- Include your name as it appears on your application in careers.wa.gov.
MILITARY SPOUSE PREFERENCE NOTICE:
To take advantage of military spouse preference, please do the following:
- Notify us of your military spouse status by email at RecruitmentTeam@dfw.wa.gov.
- Subject line should include recruitment number, position, and MS (for example: #10155 Biologist 1 – MS).
- Include your name as it appears on your application in careers.wa.gov.
Note: Please blackout any PII (personally identifiable information) data such as social security numbers. For further information, please contact us at RecruitmentTeam@dfw.wa.gov.
As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.
The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.
Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.
If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com .
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