Position: Surgical Support Specialist – Spine – Baltimore, Maryland

Altus Spine, located in West Chester, PA., is a global medical device technology company focused on providing the highest quality design and manufacturing of spinal implants and instrumentation. Altus offers an extensive portfolio of surgical systems to facilitate minimally invasive surgery (MIS), complex spine correction, and degenerative procedures. Continuous development and dedication to delivering inventive solutions and quality by design drives Altus’ commitment to the medical community. We invite you to become a member of an organization that has established an outstanding reputation for quality and excellence. Highly competitive wages, a state-of-the-art-facility, an emphasis on work/life balance, career advancement, a team-centered workplace culture, and the opportunity to be your best is waiting for you at Altus Spine.

Altus Spine is pursuing the best and the brightest in our industry. We have the ideal landing spot for the right person waiting for the right opportunity. We are seeking a Surgical Support Specialist who will understand the clinical expectations of our healthcare professionals and proactively anticipate their needs. In this role, you will complete a training program to learn the anatomy of the spine, procedural treatments, spinal repair products and effective surgical support techniques.

Essential Functions

As a requirement of employment, this role requires the employee to have current hospital access credentialing at the facilities in which Altus Spine does business.

• Must be available 24/7 for case coverage for all staff surgeons.
• Assumes role of “expert” in the configuration, availability, and use of all Altus surgical systems.
• Coordinate equipment needs for scheduled surgeries.
• Maintain documented training of relevant Altus Spine Procedures.
• Provides Operating Room staff coverage and training on use of surgical systems.
• Pursues hospital approvals and approval updates for new product offerings.
• Provides in-service training for Operating Room and Sterile Processing Department staff members.
• Creates basic product, sales and marketing presentations for in-service training meetings.
• Contacts potential users to identify orthopedic equipment needs, approval process and gatekeepers.
• Acts as a liaison with other departments and outside agencies, including high-level staff such as CEOs, presidents and vice presidents. Handles confidential and non-routine information and explains policies when necessary.
• Must work on-site of Altus Spine corporate office when not covering cases.
• Assists with new customer onboarding, port-trial case follow-ups, and additional account management activities to support business development and marketing teams while in office.
• Personally responsible to make sure that sets are available for every surgery.
• Delivers sets and performs set check-ins at all facilities and communicates set check in to operations at least 24 hours prior to surgery via email.
• Leads logistics process to ensure that all surgical systems are fully stocked, maintained and available for surgeries, performs set audits at a minimum if once per quarter or as requested by Altus.
• Follows Altus SOP for the recording and tracking of work hours.
• As a requirement of employment, this role requires the employee to possess a valid driver’s license.
• Performs other duties or special projects as required or as assigned.

Complies with all Company policies and procedures.

Experience

Preferred:

• 3 years of internal sales or customer interface experience
• 5 years of operating room experience
• 5 years of surgical support – spine experience
• Bachelor’s Degree or higher in Pre-Medicine or related field

What We Offer

• 100% Employer Paid Medical Plan
• 100% Employer Paid Employee and Family Assistance Program (EAP)
• 100% Paid Uniforms
• Dental / Vision Benefit Plans
• Personal Time Off (PTO)
• Paid Holidays
• Relocation Assistance
• Participation in Company 401k Plan with an Employer Percentage Match
• Skills Training Workshops/Online Instruction
• Tuition Reimbursement

Learn And Grow: Altus Spine is committed to growing the capabilities of our employees. We continue to build a learning community where you can work with team leaders who are highly skilled and work towards expanding your technical capabilities. Our team consists of teachers and learners who collaborate with each other to enhance each other’s growth!

Altus Spine is proud to be an Equal Opportunity Employer. Altus Spine does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Join a team committed to improving lives!

Experience

• 3 year(s): Internal sales or customer interface experience
• 5 year(s): Operating Room experience
• 5 year(s): Surgical Support - Spine experience

Education

• Bachelors or better in Pre-Medicine or related field