Your mission

• You communicate with existing and potential new customers mostly via chat and e-mail and occasionally by phone.
• You are responsible for support requests and manage them until a solution has been found.
• You cooperate with your colleagues in Account Management, Product Management and Sales and improve our product by sharing customer feedback and your own user experience with the team.
• You will help us to continuously improve our support processes. For example, by maintaining and creating support relevant content.
• Depending on your preferences, you can specialize in additional support fields such as Data Privacy Support or Tech Support after some time.

Your profile

• You have at least 2 years of work experience, preferably in customer support (B2B).
• You have a confident vocabulary, both written and spoken, in German and English.
• You are communicative and a real people pleaser with a friendly and open manner.
• You are able to empathize well with individual problems of our customers and approach them in a structured and solution-oriented way.
• You stay in a good mood even in difficult situations
• You have an affinity for software - programs or perhaps have already been able to gain some experience in the IT Industry.

What we offer:

Hungry for knowledge?

• We invest in you with a development budget per year to attend workshops, online courses, books, magazines, conferences and more

Life-Domain-Balance:

• Flexible working hours, home office option, 28 vacation days incl. up to five educational vacation days

Collaboration and agile working:

• As part of our cross-functional team, help shape and drive forward cross-departmental issues

Already thinking about the future?

• We support you with our company pension plan

The perfect working environment:

• A bright and modern office in the heart of Cologne, extras such as free drinks and fruit, high-end technical equipment (Apple), come as you are - dress how you feel comfortable

Join Userlike's culture:

• Working in ambitious, interdisciplinary and international teams with a touch of Silicon Valley, team events, an annual retreat, cross-organizational team events in Sweden with Lime Technologies, team lunch once a month
• Get your own impression: https://www.userlike.com/en/team https://www.instagram.com/userlike_livechat/

We are Userlike - a fast growing startup from Cologne. Our mission is to personalize communication between customers and companies. Our leading customer messaging solution for customer service and sales combines web chat and mobile messaging. Renowned corporations as well as thousands of medium-sized companies rely on us and our Software as a Service (SaaS) to meet their customers at eye level.

If you would like to influence the communication of the future with your work, then become part of our team!

Our recruiting process:

• A 30-minute phone interview with our recruiting.
• A 60-minute technical video call with a teammate and your future team lead.
• Depending on the position, a technical task including a joint discussion of the solutions.
• A visit to the Userlike office (optional) to get an impression of how it feels to work at Userlike.
• A final contract meeting.

On average, our entire recruiting process takes 20 working days and you will receive the offer digitally within 48 hours.