PLEASE NOTE THIS IS A VIRTUAL POSITION. Our team works remotely all over the world and there is no relocation necessary. If hired you’ll be working with a global team. We're currently recruiting for a staff member that can work USA west coast PST time zone hours. You can live and work from anywhere you want (as many of our staff do!), but this schedule most allows for success in the role with our global team. If that sounds exciting to you then please continue reading :)

At NPE we serve the largest community of fitness professionals and business owners in the industry. We believe that physical health is a vital part of creating strong communities and the entrepreneurs and fitness professionals who devote their lives to helping others achieve outcomes in this area are special people. They deserve to think BIGGER because they have the support of a company and a community like NPE’s. Since 2006, we’ve helped 53,000+ fitness entrepreneurs in over 96 countries transform their businesses, lives, and communities... and we’re just getting started. Join us as we scale and continue to accelerate the success rate of fitness professionals and studio/gym owners around the world!

This Is How We Do It

Not everyone is a fit for the NPE family. We approach the work as a team in a way that allows us to collectively be greater than the sum of our parts. It’s not the right way, IT’S OUR WAY! We take time to ensure all new hires are not only skilled and ready to perform in their roles, but align with our values and culture so we all enjoy working together and have fun along the way!

NOTE: Please take time to review and read more about our values, mission, and story here.

Leadership and Business Coaching is at the Center

To continue our pursuit of mission to accelerate growth for fitness businesses around the world, the NPE Growth Coach plays a vital role in helping business owners/operators (and their teams) break out of their default trendline. A default trend that is keeping them from building the life they want... doing the thing they love most. The ability to effectively challenge a client's (or prospective clients) thinking, help them see the bigger problems they are facing and show them the clear and proven path forward to their goal is absolute requirement for this role.

NOTE: we believe in building cross functional teams. While this role is delivery and retention focused supporting our new and existing clients... this role will also support group renewal and program ascension sales (approximately 5 hours per week).

Metrics:

• Client Health/Account Management 90%+
• Revenue $ (sales through program renewals ascension)
• Group Coaching Call Delivery 100%

Responsibilities:

• Account Management
  • Conduct welcome calls for programs requiring 1:1
  • Conduct 1:1 support calls
  • Support clients with getting tech set up for their program
  • Conduct Office Hours
  • Conduct Exit Interviews
  • Conduct 60 & 90 day Renewal Calls
• Group Call Facilitation (Studio/Gym and Fit Pro divisions)
  • Run studio/gym and fit pro group calls
  • Fill out all group call reports
  • Identify prospects for 1:1 Gameplan Sessions & Schedule
  • Roll-up issues to department/tech/other relevant party
  • Support client questions and needs that come up on calls
• Sales (Ascension, Renewal) - Studio/Gym
  • Run 1:1 Studio/Gym Gameplan Sessions (ascension, renewal)
  • Follow up and support closing
  • Manage pipeline
  • Get referrals for Studio/Gym
• Community Management
  • Respond to community posts
  • Welcome new members to the community
  • Post updates and info in community
  • Share success stories with NPE team
  • Monitor and encourage community engagement

Skills & Competencies:

• Supporting, engaging, and challenging clients throughout their journey.
• Clean and concise delivery of information that builds understanding and motivates action.
• Effective at leading conversations, overcoming challenges.
• Great with technology (Infusionsoft, Zoom, SMS, etc)
• Strong Leadership skills, particularly leading with empathy and holding others accountable

“Who” - Who are we looking for?

• Drive/passion for engaging in the work required to hit goals
• Commitment to excellence in all areas of admin, follow-up, record keeping, etc.
• Drive/passion for professional development/growth/learning (value time with leaders and mentors who support your development)
• Passion for authentically connecting and serving our clients and community (at every level - personally, professionally, to be the light they need in their world)
• LOVE of leadership and leading effective growth conversations with our clients (challenging/supporting) to liberate them into making and honoring commitments to become the best version of themselves they can be.
• Curiosity around finding opportunities, ways to win, new strategies to engage, connect, and serve
• Great at written, verbal, and other forms of communication (representing the NPE core values and brand)
• Passion around health, fitness, nutrition, and living the lifestyle that our clients/industry represent

“What will I be doing?”

• Lead coaching and account management client calls
  
• Engaging a high level of communication and support with prospective clients through email, SMS, and social media communication
• Leading clients to success based on their program journey (1:1 account management, group call delivery, managing community support)

“Things you’ve done in the past”

• Great with technology (Infusionsoft, Zoom, SMS, etc)
• Effective at leading conversations (including the challenging ones!)
• Engaged in personal growth and development
• Delivering education and coaching personal and professional development
  
• Sales of professional services in some shape or form

“This position is for you if…”

• You love inspiring, leading, growing, challenging others to achieve goals
• You love going out in the world, solving problems, creating holistic solutions
• You lead yourself powerfully and you're excited to engage in the challenging conversations/holding the mirror up for yourself and others
• You can let things go at the end of each workday and begin again fresh the next day
• You love technology/media
• You love communicating/engaging
• You love the NPE values, purpose, mission
• You’re in for a 5 year plus journey to change the world of small business success in the fitness industry
• You love speaking/working with fitness professionals and business owners all over the world

“Why should I be interested in this role”

You’re passionate about transformational growth for yourself and others- The industry we serve makes a powerful transformation difference in the lives of thousands of clients from all over the world every day. Our clients/prospective clients face tremendous obstacles/challenges/fears and more; they must find their way through to succeed. The work we do to inspire, lead, challenge, support has a LIFE-CHANGING impact. We support and challenge our clients to overcome challenges, grow their business, and create the life they want for themselves and their families.

• You’re driven and inspired to become the best version of yourself you can be
• You love unlimited freedom and flexibility in location and ‘laptop’ lifestyle
• You love learning, teaching, and engaging people from all walks of life, all over the world
• You’ll be getting paid for the love of leading fitness business owners to grow to the next level

“Why this job is so important”

• Leading our clients to achieve outcomes for their business is our measure of success. The success and graduation rate of our client base is critical to building the foundation that allows scaled success of NPE through 2024