STUDENT SUPPORT SPECIALIST II
School of Social Work
School of Health Professions
University of Missouri - Columbia

The University of Missouri School of Social Work seeks a motivated, self-directed individual to serve as a Student Support Specialist II. A successful candidate will coordinate work with the School of Social Work (SSW) Director, SSW Associate Director, Bachelor of Social Work (BSW) Program Director, Field Director, and SSW staff, to execute management and office related tasks needed to support the BSW program, field program, and the SSW in general. The Support Specialist II will primarily provide support to pre-professional and professional undergraduate social work students but will work with SSW faculty and staff to support all student as needed.

Key responsibilities:

• Greet the faculty, students, and visitors of the School of Social Work.
• Answer and direct incoming phone calls and emails in an efficient and timely manner, occasionally post approved content to social media sites.
• Manage BSW application process, degree audits, course evaluations, and book selection processes.
• Work with SSW administrative team to organize agendas, attend department and program meetings, and record minutes.
• Use myZou to edit class schedules/instructors and generate course permission codes.
• Provide support to the SSW field education office, including preparing spreadsheets of agency and student information and add practicum agency contracts to the MU contract portal.
• Arrange room reservations, locate space, and coordinate appointments for SSW programs.
• Manage continuing education credits.
• Be physically present in the department and generally available to help support faculty, staff, and students.
• Other duties as assigned.

Salary Range: $16.23 - $28.25 per hour
Grade: GGS 007
University Title: Student Support Specialist II
Internal applicants can determine their current grade and university title by accessing the Job Information page through the Additional Employee Info tile in myHR.

Monday - Friday
8:00 a.m. – 5:00 p.m.

A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

The ideal candidate will have experience with customer service, student advising, and

• Proficiency in Microsoft Office, including Outlook, Word, & Excel.
• Experience producing data reports through myZou, SIS, Cognos & Qualtrics.
• Experience with MU Connect and social media platforms.
• The ability to work effectively as a team member and independently.

Completed online application and provide a cover letter and resume.
Applications should be submitted on-line through the University of Missouri website: https://hr.missouri.edu/job-openings (search for Job Opening 46812)

Applications will be reviewed until well-qualified applicants are identified to advance to the interview process.

The mission of the MU School of Social Work is to promote leadership for social and economic justice by preparing students for professional excellence and leadership in practice, research, and policy. MU School of Social Work has 21 faculty (52% tenure/tenure track and 48% non-tenure track) and two full-time staff. The School offers degrees at the BSW, MSW, and PhD levels, and has an MSW/MPH dual degree program and an MSW/PhD joint program of study as well as a minor in Justice Studies. Presently, the school has about 450 students (Pre-majors, BSWs, MSWs, and PhDs). As a school, we are committed to a diverse educational environment and promote social work practice that enhances resources, enables access to services, promotes advocacy, and engenders change. The School was recently ranked in the top ten nationally of comparable research-intensive schools of social work in Academic Analytics, a tool comparing scholarly work, citations, federal grant funding, and national awards. Visit our website at http://ssw.missouri.edu/ for more information and to learn about our faculty’s research and teaching. MU is a member of the Association of American Universities, a state land grant institution, and a Carnegie Foundation designated Doctoral/Research University. The University’s 33,000 on-campus students arrive from every state and 120 countries.

The MU School of Health Professions (SHP) is the University of Missouri system’s only school of health professions. Its mission is to improve the health and well-being of others. Every day, SHP faculty, staff, and students work towards changing lives through the integration of teaching, service and discovery. Learn more about the SHP and faculty by visiting https://healthprofessions.missouri.edu/about/

Health professions account for more than 60 percent of the total U.S. health care workforce. Jobs in health professions are projected to grow at least through 2026, according to the Bureau of Labor Statistics. The SHP is an important member of the University of Missouri Health System. Other members include the Sinclair School of Nursing, the School of Medicine, University Hospitals and Clinics and University Physicians.

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
• Know Your Rights Spanish Version

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.