Job Details

Job Title: Student Receivables Specialist

Reports to: Student Accounts Coordinator

FLSA Classification: Non-Exempt

Job Purpose:

The Student Receivable Specialist provides exemplary customer service to students, staff, faculty, and all campus visitors and to accurately administer student receivables in traditional and non-traditional programs. This is a full-time job, overtime and evening hours may be required based on anticipated workload. An important part of the position is supporting the ministry and mission of the University and advancing the academic excellence and spiritual vitality of our University and students. Each employee plays an important role in the development of the Christian faith in our students.

Essential Functions:

• Communicate effectively with warmth, sensitivity, and understanding in interactions with students, parents, and other Asbury constituents. Includes timely response and accurate records of student account inquiries by personal visit, email, and telephone calls.
• Proactively seek payment from enrolled and non-enrolled students, preparing appropriate correspondence or initiating phone calls to ensure collection of accounts when due. Review and analyze charges and payments, payment plans, and financial aid to verify balance accuracy and determine options for balance resolution.
• Review non-enrolled accounts for placement with collection agencies. Reconcile monthly agency reports and prepare deposits for agency payments.
• Assist individual students with online financial services: financial registration, refund disbursement selection, payments, and payment plans.
• Review weekly credit balance report, in conjunction with Financial Aid, to identify and schedule student stipends and refunds.
• Review and analyze outstanding refunds and stipends, prepare correspondence to students, with continued contact until outstanding disbursements and payments are resolved.
• Review and follow-up transcript, diploma, and readmission requests for all programs.
• Manage student withdrawal documentation and charge adjustments.
• Prepare invoices and track payments for vocational rehabilitation, prepaid tuition plans, partner schools, scholarships, and employers.
• Review documentation for third-party invoice reconciliation and payment.
• Manage receipt and electronic storage of student documents.
• Work with other campus offices, including Admissions, Registrar, Financial Aid regarding student account matters.
• Assist Student Accounts Coordinator to design, write, and publish content for Student Accounts webpage, New Student Orientation materials, and Financial Registration
  marketing to all students.
• Participate in new student orientation events each semester.
• Work with Director of Global Programs & Initiatives to track student payments and credit balances used as trip deposits.
• Fill in, as needed, during the Student Account Coordinator’s absence for internal meetings, vacation, and sick leave.
• Demonstrate flexibility and willingness to perform a variety of support tasks and other duties as assigned.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach
with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work:

This is a full-time on-site position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Potential exists to work some evenings and weekends.

Travel:
No travel is expected for this position.

Qualifications:

• Associates or Bachelor’s degree in Business or Accounting or similar field required.
• Experience may be substituted for education requirements.
• Two minimum experience in related fields.
• Excellent interpersonal, written, and oral communication skills.
• Ability to understand detailed financial information and communicate that information effectively to appropriate parties.
• Competence in basic concepts of accounting.
• Proficient computer skills, including MS Word, Excel, and Outlook. Ability to learn new computer technology.
• Strong organizational skills.
• A committed and dynamic Christian faith is vital along with the ability to support the University’s theological position, lifestyle standards and mission.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.

Institutional Commitment:

Asbury University is an independent, Christian, liberal arts university in the Wesleyan-Holiness tradition. In the desire to be a more inclusive community, reflective of the Kingdom of God, we especially encourage applications from women and from candidates from various ethnic backgrounds. At Asbury University, employees must display a committed and dynamic Christian faith along with the ability to support the University’s theological position, lifestyle standards, and mission. Candidates must agree, support and adhere to University policies and procedures – including the Faculty Manual, Community Standards Guidelines, Human Sexuality Statement, and the Standard of Conduct for employees. Asbury University does not discriminate on the basis of race, national origin, gender, or handicap in its educational programs, activities, or employment practices.

Application Process:

Interested parties may forward their completed Asbury University Application, signed Application Insert and required essay (located at the bottom of the application insert), and resume to the Human Resources Office via email at human.resources@asbury.edu or by mail at:

Human Resources

Asbury University

1 Macklem Drive

Wilmore, KY 40390

Department: Administrative Support
Job Type: Staff
Status: Non-Exempt
Deadline: Until Filled