Job description

Sr. IT Systems Analyst - Applications Support
Full Time Perm
Shift: Hybrid – 2 days onsite 3 days remote
Location: Columbus, OH or Merrillville, IN

The Senior IT Systems Analyst works under the direction of the Manager of IT Applications. This role is accountable for application support in their assigned domain.

The Sr. IT Systems Analyst coordinates with business partners and IT service providers to ensure IT adheres to the agreed to Operating Level Agreements (OLAs) and defined Service Level Agreements (SLAs). You will also drive the performance of our IT Service Providers and provide enhanced guidance for technical problem support and issue management. The Sr. IT Systems Analyst will ensure proper systems documentation is reviewed, approved, and maintained in the repository of record by service providers.

Your responsibilities may include, but are not limited to:

• Gathering requirements, writing technical specifications, configuration and performing testing or other assignments as defined

• Partners with business and IT service providers to ensure timely resolution of systems issues, or escalate as appropriate

• Participates in solution of designs for small to medium size capabilities, upgrades, and disaster recovery exercises, etc.

• Brings technical and functional subject matter expertise to help with technology roadmap planning

• Fosters innovation by staying abreast of emerging application management trends and assessing their potential operational uses

• Supports Service Provider and internal team achievement of Service Level Agreements

• Focuses on system stability, security, compliance, and ensures systems documentation is kept up to date, including APM

Required Qualifications for Position

• 3+ years of experience in IT applications level support

• 3+ years of experience working in SDLC

• Bachelor’s Degree or equivalent work experience

Preferred Additional Qualifications for Position

• PMP and/or Agile certifications

• Familiarity with applications (hosting, information management, networking, etc.)

• ITIL certification strongly preferred.

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

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Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Posting Start Date:
2023-04-27
Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Work Location: Hybrid remote in Columbus, OH 43215

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