Job description
POSITION: Sr. Box Office Manager
DEPARTMENT: Box Office
REPORTS TO: Director of Ticketing
FLSA STATUS: Full-time/Salary/Exempt
Summary
ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Sr. Box Office Manager for ASM Global Jacksonville. Responsible for overseeing and managing Box Office operations. This position will ensure that the box office operates within the scope of generally accepted box office/accounting/banking practices and that the staff provides excellent customer service both internally and externally.
Essential Duties and Responsibilities
- Direct and oversee daily operations as outlined in the ASM Box Office Manual.
- Develop and nurture strong relationships with all current tenants in each facility.
- Coordinate all event information between the promoter, facility personnel and the ticket company in a timely manner to ensure an accurate ticket build for all ticketed events.
- Work with event promoters and appropriate personnel to establish ticket pricing, scaling and seating configurations.
- Establish and maintain positive, effective working relationships with the promoter and other show personnel.
- Build and modify all ticketed events when necessary.
- Establish event files that correctly document how the show was built, with all of the event build details as well as any requested changes to the event over the life of the event.
- On a daily basis, properly track all holds, comps, audits and ticket inventory schedules.
- Manage internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders.
- Act as the on-site Box Office representative on the day of events for all production changes, artist/promoter/VIP program needs, and all other box office related responsibilities including participating in the event settlement process.
- On event nights, settle all box office activity with a prepared and complete box office statement.
- Maintain communication with Ticketing System Provider for any updates and/or revisions within the set-up of the ticketing system.
- Monitor the daily ticket sales for all upcoming events and properly communicating the totals to venue directors and promoter representatives.
- On a daily basis, accurately monitor the inventory of all tickets being distributed and available for sale.
- Pay close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit.
- Develop, monitor and ensure that ticketing related financial information is easily and readily available to the accounting department.
- Train the staff on proper cash handling procedures and maintain proper cash controls.
- Accurately record daily cash received, cash advance orders, change orders and vault balances.
- Properly balance the daily sales of the ticket sellers with regard to the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day.
- Audit the daily transactions and prepare the end of the day bank deposits.
- Prepare and submit a daily sales report of the previous day’s business transactions.
- Train appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations
- Supervise, instruct, and train ticket sellers as to the proper selling procedures.
- Efficiently and courteously answer questions concerning prices, seating and events.
- Demonstrate excellent customer service skills, respond promptly to customer needs, respond to requests for service and assistance, able to work independently and handle most box office questions without assistance.
- Ensure box office delivers exceptional customer service to all patrons
- Work with the ASM Jacksonville staff to constantly develop and improve the processes, systems, policies and staff.
- Act as Manager on Duty as needed for events.
- Interview and hire cashiers.
- All other duties assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Superior customer service and problem-solving skills required.
- Knowledge and experience with financial procedures and managing statistics electronically.
- Previous supervisor and leadership experience.
- Advance computer skills including proficiency in Microsoft Office required. Experience with Ticketmaster Host and Archtics ticketing systems required.
- Must be able to work independently.
- Ability to work irregular hours in addition to normal business hours as needed.
- Excellent written and verbal skills, organizational ability, and interpersonal skills.
- Ability to effectively supervise box office staff.
- Ability to prioritize multiple projects.
- Professional presentation, appearance and work ethic.
- Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed
Supervisory Responsibilities
Manage Full-Time Managers, Part-time Supervisors, Ticket Sellers and other Box Office staff. Carry out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Education and/or Experience
Bachelor’s Degree required- 5 or more years of progressive experience in a box office, including management level work experience
- Experience in customer service and supervision essential
- Box office, Ticketmaster and Archtics experience required
- Experience with AXS ticketing system preferrerd
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional sitting, focusing on and operating a personal computer several times a day, the ability to read printed words and numbers in printed form and on computer/terminal monitor, communicating by telephone for up to 30 minutes at a time on a daily basis, stand several times a day for up to five minutes to operate photocopier, Fax machine, hearing sufficient to clearly hear voices, alarms, bells and horns, daily standing and walking for up to 15 minutes at a time to move throughout the facility and service events and write using pen/pencil or personal computer keyboard for up to 30 minutes at a time on a daily basis.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Apply at-
www.jaxevents.com
Recruiter- Kimberly Escolano
ASM Global Jacksonville
300 A. Philip Randolph Blvd
Jacksonville, FL 32202
Applicants that need reasonable accommodations to complete the application process may contact
904-630-3900.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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