Solutions Consultant (Remote)

Full Time
Remote
Posted
Job description
About Blackhawk Network:
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota.
Benefits:
Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $110,000.00 to $122,690.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2023, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.
Overview:

This individual will build out use cases, identify customer pain points, communicate value, drive technical solutions recommendations, provide live product demonstrations, document technical solutions scope and provide feedback on product gaps and perform implementation hand-off. This position will be a key individual to support pre-sales activities, renewals, and expansions.

Responsibilities:
  • Become a subject matter expert (SME) for multiple products and solutions, including staying up to date on new features and functionality.
  • Lead technical discovery and scoping with the prospect.
  • Teach prospects and clients how to integrate with Blackhawk Network to produce the best technical and business outcomes.
  • Provide guidance on solution architecture, design elements, data architecture, and product capabilities to successfully launch the solution.
  • Build transaction flow, mock-ups, and structures that drive superior customer launch experiences.
  • Work collaboratively with the Product and Sales team to deliver value to our customers.
  • Challenge yourself with the latest fintech, gift card industry and incentives use cases.
  • Provide feedback to Product and Engineering teams on customer needs and product opportunities including competitive research.
Qualifications:
  • 2-3 years of SaaS, enterprise-level solutions consulting experience
  • Prior fintech/payments industry experience required.
  • Broad knowledge of system architectures, development methodologies, and web-based development environments.
  • Value-oriented sales approach
  • Proven skills in solution selling or pre-sales environment.
  • Technical proficiency in enterprise Software-as-a-Service environments specifically API experiences
  • Experience in developing business cases and customer stories.
  • Excellent verbal, written, and presentation skills, including the ability to facilitate team discussions.
EEO Statement:
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.

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