Job description

Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.

Job Summary

Ziply Fiber is hiring a Solutions Architect to design solutions while leading the solution delivery process. In this role you will work with the IT Manager to integrate software designs and components into different hardware components within our infrastructure. We’re specifically looking for someone with experience monitoring systems/applications/equipment performance, preferably in the telecommunications industry, as well as experience with large deployments to residential communities such as a data center migration or physical hardware deployment at multiple locations.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Create Visio / Omnigraffle / Atlasian Gliffy diagrams of complex system requirements to be handed off to developers to create user stories.
• Communicate with multiple other internal business organizations to gather requirements that will translate into documentation and diagrams for developers.
• Sort through and draw up complex data structures and business processes to identify potential automation solutions for simplification.
• Create and design application solutions based on legacy applications as well as evaluating new vendor supported applications to fit business requirements.
• Designing ISP NOC alarming and monitoring tools that fit NOC requirements for matching events with actionable fixes.
• Planning and monitoring VOIP provisioning applications and migrations.
• Designing ISP network provisioning applications for residential and small business customers.
• Actively participate in a complete development cycle from developing to testing to production roll out.
• Actively track bugs in existing production applications.
• Assist with planning production application roll outs with subject matter experts from the engineering teams.
• Must be available to work regular business hours Pacific Standard Time.
• Must also be available to work on-call, evenings and weekends as needed.
• Perform other duties as required to support the business and evolving organization

Qualifications:

• Bachelor’s degree in computer science or similar field or equivalent experience
• Minimum 3 years’ designing and implementing APIs across multiple applications for monitoring, reporting, and provisioning of fiber optic services to residential and small business
• Minimum 3 years’ engineering experience working in and with cross functional teams
• Minimum 3 years’ working with development teams to create documentation, Jira stories, and participate in sprint prioritization
• Minimum 3 years’ experience working for large telecommunications company and interfacing with billing, provisioning, field, and networking teams.
• Experience with maintaining and designing tools for NOC organizations including backbone and edge routers (Juniper BNGs specifically) and IP monitoring
• Experience planning and organizing groups to facilitate network device migrations such as OLTs, customer migrations, and customer provisioning system changes
• Minimum 3 years’ experience working inside of a development life cycle including writing requirement documents, monitoring production pushes, writing code documentation, and tracking version control
• Expert level in Visio / Omnigraffle / Atlasian Gliffy to create visual diagrams and mockups visualizing functional requirements, business organizational needs, and process flows
• Expert level in navigating Atlasian tool suite including Confluence and Jira
• Extensive experience pushing production sprint roll outs and testing to make sure that the functional changes are solutions to real business needs
• Extensive experience working with Jira to track project progress and assign prioritization to external business organization’s needs.

Knowledge, Skills and Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

Diverse Workforce / EEO

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

Job Type: Full-time

Pay: $82,500.00 - $137,500.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of experience do you have maintaining and designing tools for NOC organizations including backbone and edge routers (Juniper BNGs specifically) and IP monitoring?
• How many years of experience do you have designing and implementing APIs?

Experience:

• Atlasian navigating tool suite including Confluence and Jira: 3 years (Required)
• Elk stack: 3 years (Required)
• data alarming: 3 years (Required)
• system / applications monitoring: 3 years (Required)
• Visio / Omnigraffle / Atlasian Gliffy: 3 years (Required)
• telecommunications industry: 3 years (Preferred)

Work Location: Remote

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