Evaluates technology needs and guides customer towards an existing solution or architects a new solution using best practices. Provides advisory support to customers of information technology tools. Helps gather information, usually as part of a larger team, from customer requests for submissions to the project intake process. Maintains active communication with users and with other involved in providing technology tools and services, and mentors other technology support staff. Works in conjunction with the ET Engineering Core in evaluation of technology for use by customers. Organizes and coordinates cross-functional teams to resolve a variety of technology issues for customers.
As with everyone in the Enterprise Technology team, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our Enterprise Technology Positive Core.

Information Technology

Design & Transition

Full-Time

ASU Enterprise Technology

Open

This is not a grant funded position and is not contingent on future grant funding.

$90,000 - $110,000 per year; DOE

10-May-2023 is the initial close date. Applications will continue to be accepted and reviewed every week until the position is filled

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• Performs the design, development, implementation, operation and maintenance of computer and business systems to meets user needs
• Uses applications software such as distributed network systems, database management systems, Web page development tools, desktop publishing tools, and presentation tools to develop custom products to meet user needs
• Advises customers on standard tools and combinations of tools that are available or can be purchased or developed to meet specific needs
• Resolves a wide variety of problems and confers with or escalates problems to vendors, contractors, or others in the university to assure that resolution is reached
• Coordinates with other information technology organizations including the central IT organization to ensure optimal use and efficiency of computer and related resources
• Develops and improves user systems procedures, and prepares systems documentation
• In the review of existing systems and processes, applies the techniques and principles of process and procedure reengineering in the design and development of new systems and process
• Where possible develops and recommends alternative solutions to existing systems and processes
• Mentors staff responsible for delivering various routine services
• Develops and delivers instructional training on the use of supported technology products and systems, and provides personalized instruction one-on-one to meet specialized needs
• Develops and prepares operational plans and reports on project status
• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services
• Builds effective business relationships with all parties, and provides guidance for conflict resolution (whatever the cause) that exist amongst and between various organizations
• Applies proven management techniques in the development and recommendation of proposed systems and process solutions
• Collaborates and teams with others on a variety of technology and technology support projects
• Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms - collaborating across our teams as well as participating in ET/ASU events and programs. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Advances our Enterprise Technology Affirmative Pledge.

Bachelor's degree in Information Technology or related field AND six (6) years experience providing information technology services, which includes one (1) year of project and/or lead experience; OR, Ten (10) years experience providing information technology services, which includes one (1) year of project and/or lead experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificate from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

• Experience synthesizing customer needs and transforming them to functional project requirements
• Experience in using Cloud based platforms and services
• Experience with support in a Software as a Service Solution Environment
• Experience in architecture design for application implementations
• Experience working with Windows and/or Linux
• Experience with hands on customer support
• Experience working with Agile project methodologies
• Experience in organizing and coordinating cross-functional teams
• Demonstrated knowledge of network architectures
• Demonstrated knowledge of security best practices
• Demonstrated knowledge of application/environmental integrations
• Demonstrated knowledge of project management principles and methods
• Experience with or a strong understanding of the application of DevOps methodologies is a plus
• Evidence of professional certifications at a System Architect or higher level is a plus

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking;
• Occasional bending, reaching, lifting, pushing up to 25 pounds
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflict
• Clearly communicate to perform essential functions

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and
executes to meet the needs of our community of learners, faculty, researchers and staff. Our
work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter - measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The ET fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.

Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.