Job description
Small Business Banking Group Manager
The Small Business Banking (SBB) Group Manager is responsible for the overall leadership of the small business banking activities in an assigned area and the overall results of a team of Small Business Bankers. The SBB Group Manager will lead a team of Small Business Bankers with a primary focus of enhancing small business sales and service efforts by effectively partnering with their Retail Banking partners, consistent pipeline management, and a best in class customer experience.
The SBB Group Manager will lead their team in growing market share, deepening the existing portfolio, and ensuring profitability of the segment while adhering to risk appetite framework. This position will represent Comerica Bank within the business community and will ensure close partnership with Comerica's major lines of business including Commercial Bank and Wealth Management. Support efforts to drive process improvements across the Small Business Banking segment.
Position Responsibilities
Small Business Growth and Profitability
- Execute on objectives to achieve desired growth of the small business segment.
Implement overall objectives to retain and deepen the Small Business loan, deposit, and services portfolio. - Manage specific market strategies in accordance with the Bank's national strategy to sustain current business and growth targets in the market.
- Work closely with all business partners to maximize all bank resources for the benefit of our customers.
Overall Segment Leadership
- Actively lead and coach Small Business Bankers to successful performance through strong coaching routines and sales leadership techniques; provide feedback while holding the team accountable to business targets.
- Lead direct reports expected sales and service behaviors, utilization of Salesforce and the required needs assessment to create a consistent, exceptional customer experience.
- Accountable for recruiting, building, developing and retaining a high performing sales team.
- Effectively utilize performance management process to ensure clarity of employee roles, responsibilities and accountability for performance.
- Focus on talent management to develop staff through planning of assignments, developmental opportunities, coaching and management of performance.
- Ensure delivery channels are used in an optimum manner and small business banking distribution network is effectively and efficiently servicing business customers.
Collaboration and Partnership
- Partner with Comerica's major lines of business including Commercial Bank and Wealth Management through the development of business strategies that deepen and create relationships.
- Partner with Retail Banking and Banking Center Leadership to ensure successful prosecution of the Small Business and Consumer Segments within the Retail Bank.
- Partner effectively with LOBs to ensure referrals to Small Business Banking are handled with the utmost care, speed, and appreciation.
Community Leadership
- Establish and maintain key community relationships ensuring strong advocacy for local external stakeholders.
- Ensure the SBB team is supporting and driving engagement with small business technical assistance organizations and financial literacy providers throughout the geographic footprint.
Risk Management
- Responsible for ensuring loan portfolio performance within risk appetite framework.
Ensure credit exception requests are made with sound rationale, clear mitigants, and transparent oversight. - Accountable for the region's overall adherence to policies and procedures of Small Business Banking and the overall Retail Bank.
Position Competencies
- Strong sales and customer service / customer relations experience
- Goal oriented and results driven
- Working knowledge of commercial loan and real estate products
- Excellent critical thinking, decision making, problem solving, time management, and organizational skills
- Sense or urgency with attention to detail
- Initiator that collaborates well with others
- Effective verbal and written communications skills
- Demonstrated proficiency in presentation skills
- Intermediate proficiency with Microsoft Word, Excel, and Outlook
Position Qualifications
- Bachelors Degree or 4 years of relevant experience
- 3 years of experience directly managing a sales or Banking Center team
- 5 years of experience with Small Business / Business Banking expertise with experience in process improvements, pipeline management, and a high level of Salesforce proficiency
- 10 years of experience In the banking or financial services industry
- 10 years of experience with Small Business / Business Banking expertise with experience in loan portfolio management, lending originations, credit training, and negotiating terms
- 10 years of experience with Small Business / Business Banking expertise with experience in treasury management sales and proforma analysis
8:00am - 5:00pm Monday - Friday
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