Job description

ABOUT DEEP MILE NETWORKS, LLC:

Deep Mile Networks, LLC is a fast-growing business supporting federal agencies worldwide. Right Factor is focused on providing digital solutions to our federal and commercial clients. Our core capabilities focus on providing innovative solutions for Electronic Health Record (EHR) Training, Program Management Office (PMO) and Cyber Security solutions, supporting the War fighter, DoD Leadership, & the country. We are proud & honored to provide these services in support of our client’s mission.

CLIENT:

Military Health System (MHS) | Defense Health Agency (DHA) – Health Informatics (HI)

PROJECT:

Provide deployment support for the modernized EHR System of Military Health System - MHS GENESIS.

POSITION SUMMARY:

Deep Mile Networks has an opening for a Site Integrator (SI) to join our team.

Site Integrator (SI) plays a key role in the deployment and continued management of MHS GENESIS, providing on- the-ground support at Military Treatment Facilities (MTF) to ensure that end users are equipped to provide quality patient care and business support. Site integrator is responsible for managing, tracking, and driving the issue resolution process, assist in setting up the Informatics Steering Committee (ISC), workflow reviews, and the management of the deployment to greatly reduce the number of Issue Resolution tickets after go live. Site
Integrators will act as a liaison between DHA-HI and the MTF to ensure that all system issues are being addressed promptly and end users are aware of system impacts.

RESPONSIBILITIES:

• Liaison between the MTF Site and various stakeholders to include DHA Health Informatics (HI), Implementation team, Program Management Office (PMO) and other MTF’s within the DHA enterprise.
• Support Deployment activities, Business Process adoption, and report/metrics activities.
• Facilitate and participate in site Informatics Steering Committee activities.
• Manages, coordinates, and maintains all local Global Service Center (GSC) tickets associated with MHS GENESIS applications and medical device connections.
• Collaborates with local MTF, Solution Owners, Super Users (Peer Experts), and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity
• Communicates and disperses all downtimes to the local MTF for awareness
• Triages all local ticket issue associated with go-lives, system upgrades, modifications, and connectivity
• Develops or directs the development of solutions to complex problems requiring extensive understanding of the project functionality and lifecycle
• Assists in facilitating MHS GENESIS related deployment phase and sustainment phase related activities.
• Designs, develops, and maintains reports and analytical tools
• Uses current knowledge of business and technology to recommend systems and process improvements.
• Provide support to Military Treatment Facilities (MTFs) outside the primary region, if needed, as directed by the Regional Project Manager.

MINIMUM QUALIFICATIONS:

• Bachelor’s Level degree.
• At least 2 years of experience in support military/medical operations.

DESIRED QUALIFICATIONS:

• Prior experience with analyzing business processes and information management needs of medical organizations.
• Knowledge of marketing research and BPR methodologies, analysis, theory, and application and strong interpersonal skills.
• Knowledge of activity-based costing principles and knowledge of functional economic analysis to assess several alternatives.
• Knowledge of various specialized areas of health care management

The position will be performed on-site and will generally encompass a standard workweek spanning Monday through Friday during regular business hours.

US Citizenship Required.
Candidate will need to obtain a DoD Public Trust Clearance.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fort Campbell, KY 42223: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Electronic Healthcare Records (EHR): 2 years (Preferred)
• Troubleshooting/ Ticketing: 2 years (Preferred)
• supporting military/medical operations: 2 years (Preferred)

Work Location: In person

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