The Service Supervisor – Cement will be responsible for conducting all necessary job calculations for the cement job; ensuring a safe work environment on the job site; and monitoring the work performed by the equipment operators to be carried out effectively and meeting customer satisfaction. Acts in a lead capacity, providing guidance to one or more cement crew equipment operators.

This position will work under the direction of the Operations Manager - Cement .

Detailed Description:

• Perform accurate calculations on all aspects of a cement job, to ensure they are carried out properly and according to customer expectations
• Serve as the "safety mentor" for the cement crew on well-site, addressing any safety concerns
• Prepare customer invoices on the job site, recording job data from a data recording system
• Carry out the "quality control" and "quality assurance" role on the job site, to ensure customers' needs are met and the best customer service is provided
• Maintain regular contact with current customers, to provide excellent customer care and to seek new opportunities for potential and new businesses
• Represent the Company and our values with integrity while maintaining the highest ethical and legal standards with all customer interactions
• Demonstrate financial responsibility in adherence to the Company’s travel and entertainment policy
• Manage and negotiate ongoing vendor services and support service level agreements
• Make employment decisions in a manner consistent with all Company policies, including the Company’s Equal Employment Opportunity and Anti-Harassment Policy
• Promptly address and resolve concerns and disputes among team members, with the goal of building a stronger, more cohesive work group
• Represent the Company and our values with integrity while maintaining the highest ethical and legal standards with all interactions
• Adhere to the Company’s Code of Business Conduct and Ethics
• Perform other related duties as assigned

Job Requirements:

• Proven ability to lead and train the work of others and document training provided
• Ability to demonstrate safe work habits and work well with others and audit compliance
• Proficient in the use of computers and applications such as the Microsoft Office Suite (Word, PowerPoint, Excel and Outlook) as well as other software applications to drive efficiency in productivity
• Able to work closely with others in the confined area of the job, in a fast-paced team environment, and work independently when required or directed, taking initiative when necessary
• Demonstrate well-developed customer service skills and strong problem-solving skills with the ability to handle difficult situations
• Able to perform simple mathematical calculations (addition, subtraction, division and multiplication) using whole numbers, fractions, and decimals, to make job related calculations; basic computer skills are necessary
• Demonstrate clear communication skills including ability to read, write and speak English, and to promptly follow verbal and written directions in English
• Requires bending, stooping, kneeling, twisting, and crawling on uneven surfaces, and climbing equipment ladders or stairs throughout the work shift
• Ability to travel as needed to other offices and work sites, occasionally requiring extended travel to remote locations and/or overnight stay(s) outside normal office area

Demonstrated ability in the following leadership competencies:

• Builds and Maintains Effective Relationships
• Develops Self and Others
• Builds Effective Teams
• Courageous Leadership
• Managing Vision and Purpose
• Business Acumen
• Drive for Results
• Customer focus
• Decision Quality