Service

Full-Time

Experienced

Up to $65,000/ Year plus Commission

Service Manager

Woods Machinery is seeking a Service Manager to join our team at our Bobcat of Central Jersey (Green Brook, NJ) location to support our customer base in the New Jersey/New York area.

Job Responsibilities:

• Responsible for the profitable operation of the service department while maintaining a high level of customer satisfaction.
• Organize the efficient flow of work within the service department.
• Direct shop and field technicians to ensure work is performed accurately in a safe and timely manner.
• Maintain open lines of communication with customers throughout the repair process ensuring the customer is always well informed.
• Create quotes for service work to be performed, recommend, and upsell additional service work noted by the technicians.
• Communicate with the parts department the needs and time frame of parts required by technicians.
• Ensure the proper documentation and communication of warranty related repairs to the warranty claims administrator.
• Ensure all work orders are accurately converted to an invoice and communicated to the customer.
• Address and resolve any customer concerns in a prompt and professional manner.
• Support the continual training and development of technicians.
• Provide internal service support to the sales and rental departments as well as external customers.
• Ensure company policies and procedures are enforced and all service tools and the shop area are well maintained and in safety compliance.
• Perform additional duties as assigned by management.

Benefits:

• Health, vision & dental insurance
• Paid time off
• Commission pay
• Retirement benefits
• Manufacturer sponsored training (on-line and hands-on)
• Career advancement opportunities
• Company outings
• Coffee, healthy snacks and monthly company lunch

Requirements:

• Candidates possessing at least (3) three years of experience in Service Management with knowledge of diagnosing and repairing electrical, hydraulic and diesel construction equipment, including - skid steer loaders, track loaders and excavators is preferred.
• 2+ years experience as a Service Manager / Writer / Advisor experience at a dealership may be considered having strong experience with mechanical knowledge and ability to learn industry.
• Extensive customer service background including excellent communication and sales skills along with strong follow up.
• Self-motivated, results-oriented, organized, energetic, and capable of working under pressure.
• Computer skills including Microsoft Office.
• Attention to detail, organized and capable of working in a fast-paced environment.
• Professionally communicate with customers, co-workers, and managers.
• Accurately document all work performed by the technicians.
• Ability to work in a team or independently.
• Pass background and drug screening.
• Ability to work in an office / shop environment with exposure to outdoor weather conditions including heat, cold, wind, rain, dust, dirt, and noise.

About Us:

Woods Machinery is a second-generation family owned business providing equipment sales, rentals, and product support since 1984. Woods Machinery represents the best compact equipment available in the marketplace by aligning with world class and industry leading manufacturers. Woods Machinery is the authorized dealer for Bobcat, Morbark/Rayco, Finn, Fecon, Wacker-Neuson, Green Climber, Big-Tow, and Protech.

Please visit www.woodsmachinery.com to learn more about us, our products, and services.

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