The Bear Lot is looking for YOU to grow your career with US.

Experience the Difference

We have nothing of greater value than our people. The Bear Lot respects the uniqueness of every individual and encourages all employees to strive to make a difference. We build strong teams of confident, creative people with a high degree of initiative, discipline and respect.

Simply put, we choose to be a different place to work and we want people to be happy. The Bear Lot vision is to be so effective that we are able to be helpful to others. We strive to be the dominant place to work in this market, and we want people to work here only forever.

As the Automotive Service Manager, you will put your years of experience in mentoring and leadership to good use guiding and shaping a hard-working and dedicated team of service professionals committed to customer enthusiasm and the mission! Work with cars, motorcycles, and recreational ATV's!

Benefits

• We provide a Heated and Air Conditioned Shop!
• Paid Training
• Paid Time Off - FT Positions
• Paid Sick Time - FT Positions
• Medical and Dental Insurance
• We GIVE YOU FREE access to niceHealthcare (for FULL TIME employees) - a virtual app-based medical clinic.
  • It's amazing! Take a look for yourself >> niceHealthcare
• Long and Short Term Disability available
• AFLAC Supplemental Benefits available
• Life Insurance
• 401k + matching percentage
• Employee discounts on products for you and your immediate family! (Great discounts on new and used cars, and service work!)

Ideal candidates:

• Have a solid working knowledge of service department operations.
• Demonstrate a strong proficiency in leading teams, building relationships, and communication in all forms.
• Possess a clear understanding of what it means to take care of customers; internal and external.
• Are proactive in seeking out concerns before they turn into issues.
• Empower service advisors to perform their best work by organizing, maintaining, and adapting procedures to best utilize their talent.
• Support the team’s lifelong learning by providing opportunities to learn and grow their abilities.
• Build, grow, and maintain a solid working relationship with other departments and team leaders.
• Possess strong self-management and time allocation skills.
• Display a high degree of initiative and be a go-getter.

What you’ll do:

• Systematically inspect repair orders and any supporting documentation for proper signatures and narrative.
• Fortify the relationship with on-site service advisors and customers as well as the off-site scheduling center (Guest Experience Center).
• Ensure that the rental fleet is reconciled on a regular basis with open R.O.’s.
• Direct service shop work flow observing capacity, efficiencies, and technician skills levels.
• Ensure that technician hours are properly accounted for and registered.
• Inspect procedures and ensure that department policies are executed.
• Partner with scheduling to ensure that shop capacity is accurate and technicians have work.
• Support all lube bay and service drive activities throughout the day.
• Actively resolve escalated concerns and follow up in a timely manner.
• Support service advisors in their daily functions.
• Provide all necessary tools, support and equipment to perform daily operations.
• Manage service department budget and reporting on a weekly/monthly basis.
• Support all needs for service department leaders.
• Lead the department in short and long-term goals ensuring open feedback.
• Attend and participate in meetings with store, department, and teams.
• Proactively observe, anticipate, and resolve service concerns ranging from procedural in-house to customer enthusiasm concerns.
• Demonstrate a strong understanding of service department financials.

Apply today!

The Bear Lot is a EOE. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.