You will be responsible for ensuring the profitable operation of the Service and Parts Departments at maximum production while controlling costs, building a loyal clientele, maintaining good employee relationships, setting and maintaining sales and profit goals, and maintaining service records.

Responsible for managing the production workflow to ensure profitability, productivity, and customer goals are achieved.

Maintain efficient workflow for technicians and ensure they are working at high levels and delivering quality service..

Recruit, train, motivate, develop and retain qualified employees.

Set schedules for technicians and other service personnel.

Review technicians’ work for accuracy and completeness

Deliver quality work on time, every time to each customer.

Respond to all questions, problems and requests in an attentive, helpful and timely matter.

Ensure the health and safety of employees and customers by maintaining a safe and clean work environment.

• Excellent communication skills
• Understand the service process
• Analysis/problem solving skills
• Team leadership and motivation skills to the service staff
• Demonstrate commitment to and creative thinking for continuous improvement
• High ability to multi-task
• Ability to develop and maintain a good business relationship with both external and internal customers
• Excellent planning, organizational and time management skills
• Ability to perform quick decisions, have a decision-making process in place
• Minimum 5 years’ experience in service operations or related field preferred
• Experience in a leadership role with demonstrated ability to motivate and manage people

Education and/or Experience

Previous sales experience is not necessary, but relevant education and prior sales training are a PLUS.

Benefits

Benefits include medical and dental insurance, vision, 401K retirement savings plan, vacation time, holidays, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About our Dealership

RV Country is a growing company that is looking for quality individuals to join our team of professional employees. Our company has grown over the past 58 years from a few employees to now over 400, with locations in Fresno, CA, Coburg OR, Fife, Buckley, Bonney Lake, Kelso & Mt. Vernon and Sequim, WA, Laughlin & Sparks NV, Flagstaff, Mesa & Show Low, AZ. We value our employees and recognize that they are our greatest assets. As we continue to grow, we are looking for career minded, goal driven individuals that are willing to work hard and accept the challenge of the opportunity.