Service Engineer - Level 3
Job description
Level 3 Service Engineer
WHO WE ARE
It all started with two guys on a fishing dock. Their goal was to make technology clear, understandable, and painless for business. Since 1992 Computer Integration Technologies’ focus on people, solutions, cybersecurity, hardware, software, and the future make technology work for everyone. We are the IT member of our customers team and the experts in the ever- changing technology landscape. We Make Technology Work For Business.
OUR CORE VALUES
Our People – Our employees are collaborative, reliable, empowered, passionate, dedicated, committed and accountable.
Passion – Customers are our focus and always first.
Integrity – Do the right thing, we do what we say and are always respectful.
Our Culture – We believe in a life/work balance, is fun and positive. We celebrate the victories.
Our Solutions – Are innovative, the best technologies and are the right fit to provide strategic value.
WHO YOU ARE
Do you have a passion for technical problem-solving? Do you love helping others by sharing your technical knowledge? Are you an advocate for customers as well as enjoy researching and implementing best practices pertaining to IT?
JOB DESCRIPTION
The Service Engineer will be responsible for addressing customers service tickets, ongoing support, projects, and upgrades to the latest technology (Windows/Network Infrastructure/Office 365 and Azure environments). With your focus on customer service, you will provide effective and timely support and solutions.
RESPONSIBILITIES
- Maintain, update, and implement infrastructure of customers including Networking, Windows Servers and Desktops, hypervisor, SAN, Office 365, and Microsoft Azure.
- Set expectations with customers for follow up and resolution of issues.
- Quickly and accurately identify and document customer details and steps taken in projects and tickets.
- Troubleshoot network/device/software issues within defined Service Level Agreements (SLAs).
- Completing ticket and project work on time and on budget.
- Working customer service tickets.
- This position may require shift work in a 24/7/365 environment. The capacity to work evening, overnight, weekend, holiday as required.
QUALIFICATIONS
- Experience in working with a managed service provider (MSP).
- Professional, team-oriented, organized, detail-oriented individual with strong problem-solving skills.
- Excellent communication and customer relationship skills.
- Strong computer and typing skills and the ability to effectively communicate.
- Ability to prioritize and work on multiple service tickets efficiently.
- Understanding of a broad range of supported applications.
- Advanced Microsoft 365 knowledge and support experience.
- Advanced Active Directory design, implementation, and administration skills.
- Intermediate knowledge of managing network devices and configurations.
- Advanced knowledge of hardware and variety of operating systems:
- Windows Desktop OS
- Mac OS
- Windows Server 2012/2016/2019
- VMware and Microsoft Hyper-V
- Experience with mobile devices (both android and iPhone)
- Ability to perform tasks with minimal supervision required.
- Reliable transportation and valid driver's license.
PREFERRED QUALIFICATIONS
- 3+ year’s professional experience in computer networking, NOC, or helpdesk environment.
- Bachelor’s degree in computer technology field or equivalent computer related work experience.
- CompTIA A+, Network+, VMware, HP Networking, and relevant Microsoft certifications.
CIT offers competitive benefit, wage, and incentive programs. Benefits include medical, dental, vision, and life & disability insurance, 401(k) with matching employer contribution, flexible work schedules, paid personal time, and employer sponsored rewards & recognition program.
CIT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, affectional preference, gender identity, disability, age, marital status, veteran status, status with regard to public assistance, or any other legally protected characteristics.
Monday through Friday, 8am - 5pm.
This position is hybrid and will require occasional trips to the Woodbury, MN office and local customer sites.
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