Job description

Job Description

The Service BDC Representative is responsible for generating services appointments with customers that contact Spradley Chevrolet Hyundai, via the internet.

The BDC Representative delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools, email and service scheduling software and the internet to manage inquiry flow, update customer files, and closely monitor customer interest and satisfaction.

Qualifications

•Excellent verbal and written communication skills

•Strong computer skills

•Ability to work independently and as part of a team in a fast paced environment

•Ability to work in busy/non quiet environment

•Strong organizational and time management skills

•Ability to read and comprehend rules, regulations, policies and procedures

Responsibilities

•The BDC representative delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner

•This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest

•Respond to internet inquiries with courtesy, accuracy and professionalism

•Promptly and accurately enter all customer inquiry data into the CRM and/or scheduler

•Generate services appointments

•Conduct phone surveys to assess customer preferences and quality of experience

•Effectively utilize lead management and service scheduler tools

•Compile all necessary reports, forms and other documentation on a timely basis

•Perform other job-related duties as assigned

•Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pueblo, CO 81008: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.