How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

To provide support and coordination of divisional patient care services.

Responsibilities*

• Receive and assist patients, visitors, and staff.
• Schedule patient appointments with patients and/or referring clinic.
• Monitor waiting area activity and assure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Provide information regarding hospitals and community services as needed.
• Process and compile patient paperwork for exams and clinical staff.
• Answer incoming phone calls and triage to appropriate location.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Call patients to remind them of upcoming appointments.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence.
• Demonstrate ability to complete multiple tasks independently.
• Identify and track reoccurring operational problems and participate in resolution.
• Required to have knowledge and adhere to University and Departmental policies and procedures.

Required Qualifications*

• Ability to follow Radiology Gold Standard Customer Service guidelines consistently
• Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others
• Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills
• Demonstrate initiative, ability to prioritize, and ability to accept direction
• Ability to utilize proper grammar
• Excellent attendance record
• High School diploma or equivalent
• 2-3 years experience in customer service setting

Desired Qualifications*

• Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
• Familiarity with medical terminology.
• Experience in a health care environment.

Work Schedule

Monday-Friday 7:00am - 3:00pm

Work Locations

Building/rm # UH B1 D238

48109-5030

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

All applications for this position must be received by 05/31/2023.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.