Job description
Position:
Client Information Center
Reports To:
Service Manager
FLSA Status:
Exempt Non-Exempt
Position Purpose
The Service CIC is responsible for scheduling tasks for the Service Department.
Essential Duties and Responsibilities
- Handle in-coming calls regarding service.
- Schedule Service Appointments for customers via phone, fax, e-mail or in person.
- Confirm and enter all internet appointments into ADP
- Follow up on no show service customer appointments and reschedule.
- Follow up with customers for the CRM program.
- Confirm appointments for each following day.
- Utilize the Service Work Sheet script on all inbound service calls.
- Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
- Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
- Adhere to established dress code policy at all times.
- Safeguard customer and Dealer information per established policy.
- Exemplifies organizational culture and holds others in department accountable for doing the same.
- Accomplishes all current and future tasks as appropriately assigned or requested.
- Other related duties as may be assigned.
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