Job description

Overview:
Our Service Department has an excellent opportunity for an entry level Service Advisor to join our TEC team. The Service Advisor acts as a liaison between customers and our shop, utilizing skill in documentation and communication to manage work orders and facilitate the proper and timely repair of customer's equipment. This is great opportunity to grow your career with a great company that is willing to train the right person.
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**TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits:**
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• Choice of two comprehensive medical plan options that include prescription drug coverage
• Full dental plan including preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual, and paid sick leave where applicable

Responsibilities:*
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• Compete inspections of customer equipment, document truck information and use inspection sheet to document thorough information about the trucks service needs.
• Understand the work that needs to be done to the vehicle and address specific customer concerns.
• Communicate with customer throughout the repair and payment process to create an overall positive experience for our customer.
• Use the dealer management system to open and manage work orders and ensure efficient work flow and completion of work orders.
• Answer phones and greet customers with professional and welcoming tone. Provide top notch customer service to all customers (by phone, in person, email, etc).
• Keep track of status of all trucks in the shop and provide customers with updates according to their preferred method of communication.

Qualifications:*
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• Strong customer service skills and the ability to have compassion for our customers and work well with a wide range of personalities and emotional states.
• Excellent communication skills - oral and written (frequent and detailed documentation is required in this position).
• Mechanical inclination and attention to detail, proficiency with data entry and computer skills.
• Commitment to complete Service Advisor training.
• Valid driver's license and ability to meet insurance requirements.

About Us:*
All offers of employment are contingent upon successful completion of all applicable screenings.

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.*
• Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.*

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Location: 15000 Firestone Blvd., La Mirada, CA 90638

Job Type: Full-time

Pay: $23.71 - $29.64 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift
• Day shift
• No nights

Experience:

• Service writing: 2 years (Preferred)

Work Location: In person

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