Job Description

OPEN TO THE PUBLIC

SHIFT: TBD

WAGE: $27.53

POSTED DATES: 4/26/2023-5/1/2023

Position Summary:

• Under the supervision of the Slot Shift Manager, supervise the tactical daily operations of the slot floor and facilities on any assigned shift. Monitor daily floor activity; assure proper machine operations and smooth guest interactions and proper floor coverage.

Essential Duties and Responsibilities:

• Maintain positive, results-oriented quality guest service to all Soaring Eagle Casino & Resort guests at all times.
• Schedule team members to meet the gaming floor needs; determine Slot Attendants` floor schedules and facilitate maximum floor coverage of Slot Attendants.
• Maintain accurate documentation on all pertinent Slot activities in a timely manner.
• Evaluate and develop team members in all aspects of Slot Operations.
• Ensure compliance with all Slot Operations Policies & Procedures, SECR Policies & Procedures (Associate Handbook), and all applicable gaming regulations and codes.
• Develop, update, and assist with the implementation of Slot Department Standard Operating Procedures
• Assist Slot Operations Management in long-range plan development.
• Handle guest disputes pertaining to slot machines; maintain accurate documentation; act as liaison for Compliance/Gaming Commission as needed based on the dollar amount of the dispute.
• Ensure the adherence of gaming integrity in all facets of Slot floor operations.
• Operate all functions of the computer systems in regards to the position (Oasis 360 applications, slot dispatch system, etc.).
• Wear a department-approved communications device which requires a dedicated earpiece.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with Slot Operations Management and team members to assure fulfillment of the needs of the business.
• Contact and interaction with guests for the purpose of resolving disputes, elevating guest service levels, reducing response and service times, etc.
• Contact with various organizational management and supervisory personnel for the benefit of communicating employee needs, guest needs, and offering quality guest service.
• Contact with SCIT Gaming Commission/Compliance regarding the compliance of gaming codes and regulations.

Knowledge, Skills, Certifications, and Abilities:

• Knowledge of slot and casino floor operations.
• Knowledge of basic accounting, math, and record-keeping practices and procedures.
• Knowledge of occupational hazards, safe working practices, and safety precautions.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access, and PowerPoint.
• Skill in supervising, training, and evaluating assigned team members.
• Ability to operate all functions of computer systems.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with team members at all levels.
• Ability to work independently and meet strict timelines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to compose and edit reports, letters, and memoranda.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with tool use and equipment repair.
• Required to walk and stand for extended periods of time.
• Required to lift, carry, push and pull.
• Occasionally is required to stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.

Work Environment:

• Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino, and constant machine and crowd noise.
• Exposure to cleaning chemicals and operation of cleaning equipment.
• Exposure to moving mechanical parts and risk of electrical shock.
• Extended hours and irregular shifts may be required.

Job Requirements

• High School Diploma or GED.
• Must be at least 18 years of age.
• One (1) years slot experience.
• Previous guest service experience.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:

• One year supervisory experience.

License, Certification, or Special Requirements:

• Native American preference shall apply to all positions.