Job description
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
For our brand new Innovation Centre in central Munich (close to Kustermannpark / Ostbahnhof) that will open in 2023, we are looking for a
Senior Manager (f/m/x) Medical Education & Lab Operations
Location: Munich / Bavaria
Role Overview
This position is responsible for the management of all events around medical education and training at our EMEA Innovation Center in Munich. The events will allow new or existing customers to learn more about or latest innovations when it comes to e.g. Robotic Assisted Surgery, Digital OR or Digital Health. Our guests will mostly be surgeons, doctors and healthcare professionals and we want to make sure they are having an exceptional experience at our Innovation Center. The Senior Manager for Medical Education & Lab Operations will be responsible for leading the Procedural Training Specialist and managing the logistics sustainability of Medical Education courses organized in the EMEA region. Furthermore the responsibilities include overseeing operational aspects of the cadaveric lab (e.g. processes related to procurement of cadaveric tissue) or capital and consumable inventory management. This role will be heavily engaged with Medical Education, Commercial, R&D and HSE.
Responsibilities:
-
In close alignment with Global Medical Education Operations leadership ensuring best-in-class customer experience
-
Responsible for all aspects of Bioskills lab training sessions (including organization and execution of specific activities; demonstration of advanced arthroscopic and orthopaedic techniques; product training on Smith & Nephew capital equipment, instruments and implants)
-
Responsible for budget and overseeing all activities associated with lab maintenance including facility upkeep, equipment upkeep (including yearly CER), maintaining supplies, specimen care, waste disposal and maintaining all HSE requirements
-
Managing the Procedural Training Specialists
-
Responsible for aligning Medical Education event execution processes to ensure that we provide a state-of-the-art learning experience for our visiting customers (e.g. when it comes to invites, registration, reporting or compliance)
-
Work closely with Regional/Cluster Medical Education, Regional Marketing, Sales Training and global counterparts to facilitate customer-focused training in conjunction with Customer Education Visits, Medical Education courses and R&D activities.
-
Carry out any reasonable requests and perform other duties as may be required within the scope of the job title and to work safely at all times with due regard for health, safety and environmental protection.
Requirements:
-
Education: University degree (Bachelor or Master) in e.g. Engineering or a STEM subject or professional training with extensive relevant experience
-
Min. 3 years experience with working with HCPs in the orthopedic surgical setting or other clinical /laboratory setting or equivalent experience conducting medical based research
-
Experience with preparing and/or handling cadaveric material, working with 3rd party suppliers and universal precautions
-
Strong competencies when it comes to service orientation, customer experience and people management
-
Flexibility to work outside of normal office hours if necessary (e.g. Saturdays or evening)
-
Travel Requirements: 10%
-
Proficient German and English language knowledge (written and spoken), any additional language is a plus (e.g. French, Spanish)
We Offer:
-
Excellent development opportunities in a market-leading, internationally successful company
-
Innovative and exciting projects in the field of Digital Health, Robotic Surgery and MedTech
-
Committed, experienced and team-oriented colleagues
-
Attractive employment conditions and social benefits (e.g. 30 days holiday, company & private accident insurance, JobRad, discounts on +4000 sports offers, company pension scheme)
Does this sound interesting to you? Then we would like to get to know you by (video) phone call. Please send us your CV (PDF) via our career portal.
Smith & Nephew Robotics GmbH, Merve Krabbenhöft (she/her), Talent Acquisition Specialist
#LI-MK1
caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.