Job description

WE’VE GOT THE POWER. IT’S OUR PEOPLE.
Do you have a passion for learning about new and emerging technologies? Join our growing team!

About Coretelligent
www.coretelligent.com

We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.

Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy. We're proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection, and security for our client’s most sensitive information assets.

Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.

We want every team member to know that they are appreciated and valued. That's why we provide competitive compensation and benefits, as well as medical and dental coverage on day 1, employer-paid short- and long-term disability, plus a 401(k)-matching program.

Coretelligent Culture:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work-life balance, and plenty of opportunities to grow your career from within!

Benefits

• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Flexible Spending Account – Healthcare & Dependent Care
• 401K with company match
• Paid Holidays
• Three weeks’ Vacation

Perks

• Your birthday off
• Monthly Team Lunches
• Quarterly Company Events

SENIOR CLIENT SUPPORT ENGINEER

About the Position

Coretelligent’s senior engineers utilize strong customer service skills to provide on-site and remote technical support to our dynamic client base. They regularly drive to our local client locations and interact closely with all levels, including executives.

Technical Responsibilities:

• Server AdministrationUtilize strong working knowledge of network services to support network operations. This includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity.

Perform account management in AD, Exchange, and other platforms, including creation, removal, changes, password resets, and bulk operations
Maintain a reliable update deployment scheme using WSUS

• Networking and SecurityUtilize conceptual and practical knowledge of firewalls to ensure a secure network perimeter and stable connectivity

Configure L2/L3 switches and optimize network traffic and troubleshoot issues
Perform Wi-Fi connectivity troubleshooting

• VirtualizationWorking knowledge and experience with VMWare to create and edit VMs, deploy templates, configure hosts with local storage, perform VM edits, and troubleshooting

Extend data stores/partitions, and troubleshoot HA clusters and iSCSI storage

• MessagingUtilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues

Troubleshoot mail-flow and Exchange DAG replication

• Support and TroubleshootingCommunicate with clients on-site to resolve technical issues. Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile, and applications.

Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues
Perform Virus/Malware removal
Maintain consistent backup sets, and resolve issues should they arise
Deploy new hardware using imaging technology

General Responsibilities:

• Update and maintain documentation
• Effectively participate in on-call rotation, resolving after-hours technical issues
• Accurately, regularly, and effectively record time
• Perform after-hours work as needed for on-site support and infrastructure/server maintenance
• Demonstrate and model function to new hires and level I and II engineers
• Serve as a point of escalation to level I and II engineers

Skills:

• Strong written and verbal communication skills
• Must be customer focused and able/willing to provide “white glove” service
• Strong problem-solving skills
• Ability to follow and adhere to defined process
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Passionate about technology

Qualifications:

• College degree preferred but not required
• 4+ years of related work experience (including internships)
• Valid driver’s license and personal reliable vehicle

Pay:

This full-time position is based in the US. The salary range is $80k - $95k + benefits. This range reflects the minimum and maximum targets for new hires across all US locations. Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

Covid-19 Vaccination Policy

Coretelligent cares about not only the health and safety of our employees but also that of the employees of our clients. We have been updating, and will continue to update, our Covid-19 vaccination policy as regulations and recommendations are released by local, state, and federal government entities. We are continuously working with our clients on policies that will allow us to serve them as best we can while also protecting everyone involved.

As of this posting, we have made a commitment to our clients to ensure that all employees providing onsite services are fully vaccinated before conducting said services. Because of this, any candidates who are not fully vaccinated upon application will not be considered for the role. We appreciate your understanding, and we look forward to reviewing your application!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Irving, TX 75038: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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