Job description

About us:

Solstice Healthcare is a growing psychiatric telehealth practice serving all of Connecticut. Our goal is to over-deliver care and services to our patients. We have high standards and expectations within the organization, and this impacts nearly every aspect of our business and daily routine. We are seeking those who share this same philosophy and work ethic.

About the Position:

The Scheduling Assistant can undertake a variety of day-to-day office and clerical tasks. Primarily they will help ensure that appointments are being scheduled and followed up with. You will assist with the patient scheduling process via phone and email in a virtual office setting where the administrative work is done from the comfort of your home office. We are looking for a friendly and committed candidate who is enthusiastic and energetic with a positive attitude to join us. The ideal candidate is meticulous with details, extremely organized, follows tasks to completion and able to work independently, but also with others when needed. The Scheduling Assistant has experience with scheduling and a baseline knowledge of insurance plans. The abilities to continue to evaluate, prioritize and shuffle work load is crucial. Strong customer service skills are vital.

Hours:

Hours will be 10-15 per week to start, but will increase to 20-25 as the company grows. Some work time must be between 8a-12p EST M-F, with additional work time later in the day. The ideal candidate would have an occasional 1-2 hours on the weekend.

Candidate will be responsible for:

• Scheduling therapy and medication management appointments for patients either by phone or email
• Helping maintain schedule so records are accurate and complete and can be used to analyze patient/staffing pattern
• Responding to patients in a timely manner
• Additional administrative and clerical duties

About the Person:

• Self Starter and Driven; this is a growing business, must be willing to learn, grow, and change with us
• Meticulous to details, extremely organized, follows tasks to completion and able to work independently, but also with others when needed.
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
• Anticipates and/or identifies scheduling conflicts and takes action to prevent issues.
• Responds promptly, reliably, and in an understandable and detailed manner
• Troubleshoot and problem solve independently, but know when to ask for help
• You have a familiarity with healthcare insurance and basic insurance jargon
• Excellent written and verbal communication skills
• Strong computer skills, knowledge of Microsoft Office, Google Suite applications (Gmail, calendar, Drive), and ability to self-learn new programs
• Candidate will be professional, compassionate, and courteous with patients on the phone and over email

Job Types: Part-time, Contract

Pay: $18.00 per hour

Benefits:

• Flexible schedule
• Work from home

Healthcare setting:

• Medical office
• Private practice
• Telehealth

Medical specialties:

• Psychiatry

Application Question(s):

• What is the best way to provide excellent customer service? (Required question)
• How do you keep yourself organized to be able to follow a task to completion that has multiple steps or needing others input (Required question)
• What sets you apart from other applicants interested in this position? (Required question)
• Would you have another job as well or would Solstice Healthcare be your only position? (Required Question)
• Please list 2-3 dates and time ranges that you could do an interview. (Required question)
• Have you completed the required Indeed assessment tests to be considered for this position? (Medical Receptionist Skills and Attention to Detail) (Required question)

Experience:

• Computer skills: 5 years (Preferred)
• Healthcare customer service: 3 years (Required)
• Medical scheduling: 3 years (Required)

Work Location: Remote

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