Job description

To be considered for this position you must be in TX, GA, KY, TN, NC, or FL.

OBJECTIVES: Under the direction of the COO, the Sales Manager will work as a team leader to hold accountability and optimize distribution representation. They will hire, train, and manage the productivity and competency of the team. Oversee KPIs are met and SOPs are followed. Improve the customer journey of the sales process and work with the marketing department to coordinate communication. Manage the Sales Operations team of BDRs to cultivate new business, Sales Reps to expand presence in retail accounts, and CSSs to educate customers and encourage sell-through of all products.

• ACCOUNT MANAGEMENT
• Hire, train, and manage an in-market and remote working Sales Team of Business Development Reps (BDR), Account Managers (AM), and Customer Success Specialists (CSS).
• Set quarterly and monthly sales goals as well as conversion metrics with team members and review weekly/monthly as needed to ensure goals are reached or performance improvement plans (PIP) are initiated.
• Train new hires and current Sales Team members to ensure they understand our industry, the state of the market, the value propositions of each brand, our customer demographics, and pain points along the retail process.
• Actively monitor and give feedback to reps on their process with clients, email and phone etiquette, and other guidance to ensure the best performance and train as needed to improve.
• Assist in building out and revising Sales Operation Team KPIs with the Executive team to achieve higher-level company goals through sales team efforts.
• Ensure sales reps are meeting KPIs and sales goals, one month of missed goals/KPIs constitutes a written performance improvement plan. Sales reps not meeting sales goals and or KPIs two months in a row are warranted to be terminated and 90 days require termination unless an exception is made by the Executive Team.
• Monitor and guide samples sent to clients to ensure the highest level of conversions, and adherence to SOPs surrounding this activity and to offer guidance to reps when needed to help close.
• Monitor and manage contact information and correct segmenting for mass email communications, working with Market department to optimize all customer touch points.
• Distribute new leads and oversee their progress to optimize closing and revenue potential and reassign as needed to ensure the best account management.
• Support a team culture that is energized and drives individual and team accountability for results this includes doing competitions or other activities to promote this agenda.
• Develop and identify training programs that will best meet the needs of our sales team – including negotiation, presentation, planning, education, closing, and customer management and work to build that in close collaboration with the Executive Team. Further, develop BDRs to overcome initial objections and CSS to nurture accounts.

2. DATA MANAGEMENT

• Ensure comprehensive participation with sales tools (CRM and tech stack) in accordance with KPIs
• Follow-up reminders and tasks set in CRM for sales pipeline activities.
• Documentation of BDR efforts and discovery call feedback with dialer tools (Salesloft and Abstrakt.io) as well as sample/upsell outcomes in the Deal Flow function of CRM (Hubspot).
• Ensure up-to-date account information on accounts including phone, email, and buyer name
• Weekly reporting on MTD progress for sales goals, KPI activity, and CRM metrics.

3. SALES KPIS (Must meet 80% monthly)

• 20 new qualified buyers in Hubspot by BDRs, 5 new accounts per AM, per month logged in Hubspot
• Maintain a 80% or greater KPI completion rate by each Sales Team member
• Increase retail branded book of business by 10% each month
• Complete the Monthly scorecard by the 10th of each month with the above KPIs and a PIP if needed

Job Type: Full-time

Pay: $5,500.00 - $8,000.00 per month

Benefits:

• Employee discount
• Employee stock purchase plan
• Flexible schedule
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

People with a criminal record are encouraged to apply

Willingness to travel:

• 75% (Preferred)

Work Location: Remote

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