Who this job will appeal to

The Room Service Server takes food orders, prepares room service trays, delivers trays and obtains payment and pick-up trays in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations. Process guest checks in compliance with cash handling, credit card and room charge policies and procedures. Delivers VIP amenities and other assigned duties. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

What you will be doing

• Set-up trays and deliver room service orders in accordance with policies and procedures, brand standards and federal, state and local regulations.
• Set-up and deliver VIP amenities.
• Process guest checks in compliance with cash handling, credit card transactions and room charge policies and procedures.
• Respond promptly to guest needs and problems to ensure a quality experience and enhance future sales.
• Retrieve room service trays in accordance with policies and procedures and brand standards
• If assigned, answer rooms service calls. Follow the hotel’s sell/upsell strategies, communicate daily specials, answer questions and take room service orders. Inform guests of estimated time of arrival for orders.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Any other duties / tasks as requested by management.

Benefits

We offer a highly competitive benefits package:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances (Employee, Spouse and Child coverage)
• Identity Theft Protection
• Matching 401K
• Flexible Spending Accounts
• Vacation, Sick time and Holidays
• AMAZING HOTEL DISCOUNTS to Marriott brand hotels and any hotel in the TPG portfolio!

EEO/VET/DISABLED