Have you considered being a Reservationist? Now is your chance!

First Transit is looking for Reservationist in Melrose Park, Illinois to intercept pre-qualified customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety and customer care to make reservations. If you are helpful, friendly, and safety-conscious with a customer service background, we have the right career path for you!

That is why our employees call this the “love-what-you-do” line of work!

Our Reservationists enjoy:

• $18.50 /HR
• Paid Training
• 20 hours of paid ongoing training throughout career guaranteed!
• Paid sick leave
• Tremendous career advancement opportunities due to a strong presence across North America
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
• A great work environment

Our Reservationists are responsible for:

• Responds to customer inquiries and problems by providing timely and accurate information or
  directing inquiries to supervisor.
• Follows and explains policy and procedure as outlined in operations and procedures manuals.
• Treats each customer/caller with courtesy, dignity, and respect privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment
  times, addresses, and other information as outlined in operations and procedures manuals.
• Documents trip authorization according to procedures.
• Remains knowledgeable of all policies and procedure changes.
• Adheres to the work schedule in order to handle the call volume and contractual requirements, unless
  request made by supervisor.
• All other duties as assigned.

To qualify as a Reservationist, you’ll need:

• A high school diploma or equivalent
• Able to operate a computer
• Complete any training requirements
• Communicate clearly in English
• Able to operate standard telephone system

First for a Reason

Benefits

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.