Remote - Information Technology Apprentice - Multiple

NOTICE: Current employees of ODJFS in the OCSEA/AFSCME union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA/AFSCME applicant is not selected for the position.

This position, upon approval, may work remotely and require occasional in-person work for training, meetings and other operational needs. Successful candidates must have and maintain internet at their remote location during normal working hours. Employees will have access to shared workspaces at an ODJFS location. Employees must reside in Ohio and within a reasonable distance to their assigned work location to respond to workplace reporting requirements.

The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,500 employees. ODJFS develops and supervises the state's public assistance, workforce development, unemployment insurance, child and adult protective services, adoption, childcare, and child support programs. ODJFS' mission is to improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.

At ODJFS, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!

• Low-cost health care benefits with FREE dental and vision

• Guaranteed 11 paid holidays each year

• Significant employer paid OPERS contributions

• Employee tuition reimbursement programs

• Wellness incentives for healthcare participants

• And much more!

To learn more about ODJFS, please visit our website at www.jfs.ohio.gov, find us on LinkedIn and follow us on Facebook.

OFFICE OF INFORMATION SERVICES:

Our mission is to provide exceptional customer service to our partners and consumers utilizing innovative technologies.

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Major Duties and Responsibilities:

We are seeking IT Apprentices who are eager to develop their skills in Cybersecurity! We have positions available on our Security & Recovery Operations team, and our Identity and Access Management (IDAM) team! These positions are FULL-TIME TEMPORARY working 40 hours per week (with benefits including: medical insurance, Union Benefits Trust (dental, vision, and life insurance), holidays, and vacation, sick, and personal leave). The selected candidate can hold this position for up to 2 years (no contract).

This position is perfect for those who may not have completed a college degree or who wish to change their career path. This apprenticeship program will pair you up with experienced managers and employees who are subject matter experts in Cybersecurity (ODJFS is fully compliant with current regulations for system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance).

As a Security & Recovery Operations Apprentice you will:

• Conduct security reviews

• Complete recovery processes using RPX enterprise system

• Perform Veracode scans

• Maintain logs, records, and files

• Serve as backup to & assist current staff

• Complete special projects, attend trainings, and perform other duties as assigned

  
  

As an Identity & Access Management (IDAM) Apprentice you will:

• Provision / Deprovision RACF IDs (Mainframe)

• Assist users with DUO Enrollment/ Re-enrollment

• Troubleshoot user VPN issues

• Maintain/update user info through provisioning tools

• Assist users with correct security, distribution, & Shared resource Groups (MIM - Microsoft Identity Manager)

• Adding / Removing Proxies (MIM - Microsoft Identity Manager)

• Adding / Removing Roles through Ohio Job Insurance (OJI)

• Assist with updating the Worker Tracker System (WTS)

• Provide exceptional customer support for our users

• Serve as backup to & assist current staff

• Assist with providing BULKUP load coverage for county users (LISTSERV)

• Assist with testing for agency projects (e.g., Advancement through Resources, Information and Employment Services (ARIES), Multi-factor authentication (MFA))

• Communicate effectively with internal & external stakeholders

• Assist with process improvement efforts

• Maintains logs, records, and files

• Complete special projects, attend trainings, and perform other duties as assigned

  
  

Preferred Qualifications:

• Experience with Microsoft Office Tools

• Experience or knowledge of IT Security Tools

• Experience with testing/development of IT applications

  
  

The following are the minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the application.

The ideal candidate, at minimum, must have the following:

Option 1:

• 1 course in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

Option 2:

• 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

Option 3:

• The equivalent of Minimum Class Qualifications for Employment noted above.

Major Worker Characteristics:

Knowledge of:

• Computer science or computer information systems (e.g., applications development, programming, security, networking, desktop support, database design, systems analysis, web development); agency IT policies & procedures*; safety practices; mathematic principles relative to assigned area.

Skill in:

• Hardware/software installation.

Ability to:

• Carry out instructions in written, oral or picture form; use technical writing for systems documentation; understand manuals & verbal instructions, technical in nature; stay abreast of current technology; work in a team environment; use analytical skills to troubleshoot issues.

(*)Developed after employment.

All answers to supplemental questions must be supported by education, work experience, and detailed job duties provided on your civil service application.

Unless required by legislation or union contract, staring salary will be the minimum salary of the pay range (step 1, currently $21.38 per hour) associated with this position.

Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license.

This Position is Unclassified per Section 124.11(A)(29) ORC.

This position, upon approval, may work remotely and require occasional in-person work for training, meetings and other operational needs. Successful candidates must have and maintain internet at their remote location during normal working hours. Employees will have access to shared workspaces at an ODJFS location. Employees must reside in Ohio and within a reasonable distance to their assigned work location to respond to workplace reporting requirements.

The final candidate selected for the position will be required to undergo a criminal background check, Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal conviction(s) will be made before excluding an applicant from consideration.