As the Registration Coordinator (Remote), you are responsible for verifying mental health benefits, authorizations, and registration. You will utilize practice management system to enter insurance and patient demographic data as well as run reports to identify and correct errors. This position requires collaboration with various staff, insurance companies, and patients to resolve insurance issues via the telephone.

Working Hours: Monday - Friday, 8:00am to 4:30pm Eastern Standard Time.

The Responsibilities:

• Utilize phone system, practice management system, and/or insurance website portals to verify patients’ insurance benefit details
• Obtains authorizations for outpatient mental health visits when needed
• Verifies eligibility & benefits for patient using the practice management system, payer portal, or contact patient as necessary
• Reference credentialing spreadsheets and insurance matrix to verify provider participation
• Escalate any discrepancies on the credentialing spreadsheet or insurance matrix to supervisor for resolution
• Coordinates with Front Office staff, Billing staff, Intake staff, and patient to resolve insurance issues and corrects registration errors within the practice management system
• Verifying eligibility and benefits for existing patients when their insurance plan changes, including provider or location transfers
• Contacts patients and payers to address any insurance and/or demographic issues
• Ability to problem solve and prioritize work in a fast-paced changing environment

The Qualifications:

• High school diploma or equivalent
• Basic proficiency with Microsoft Office (Outlook, Excel, and Word)
• 1 year insurance verification or general healthcare experience with a strong understanding of verification and benefits required
• Call center experience desired
• Excellent data entry/typing skills
• Excellent customer service skills with previous customer service experience preferred
• Excellent written and verbal communication skills
• Strong attention to detail with the ability to prioritize and multi-task

The Benefits
We offer a robust benefits package to include:

• Medical, Dental, Vision, and EAP
• LTD/Life Insurance
• 401k with employer match
• PTO accrual starting at 15 days per year
• Paid Parental Leave
• Tuition Reimbursement Program

About Mindpath Health

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Ohio, Arizona and growing.

Join our community and discover how rewarding work can be!