Regional Liaison
Upstate NY Region

Summary

Trellis Rx is seeking highly motivated and customer service-oriented pharmacy professionals who want to elevate their career to the next level. This position is part of Trellis’ Regional Team and is responsible for helping launch new clinics, expand in existing clinics, training and onboarding on-site staff at customer sites within their assigned areas.

As a Regional Liaison for the Upstate NY area, your home site will either be Mohawk Valley Health System in Utica, NY or Rochester Regional Health in Rochester, NY.

Responsibilities:

Centralized / oversight responsibilities:

• Developing processes for safe and efficient fulfillment of medications serviced by specialty pharmacy services
• Developing appropriate training materials
• Developing and deliver workshops and/or development seminars for liaisons, pharmacists, and leadership groups
• Representing Trellis at conferences and workshops

Site-level responsibilities:

• Educating providers and clinic staff on the Trellis model to gain their support
• Understanding and aiding in the enhancement of established workflows to help the customer deliver the Trellis experience to patients
• Initializing work in selected client clinics and ensuring that the patient/Trellis engagement is appropriate and consistent with customer preferences. This includes:
• Ensuring that every patient who can benefit from specialty pharmacy services are identified and enrollments are offered
• Explaining the benefits of the customer’s specialty pharmacy program, without impeding patient choice of pharmacy, and achieving patient participation
• Successfully enrolling patients into the program
• Eliminating barriers to medication access by performing but not limited to the following tasks: benefits investigation, prior authorization, and financial assistance
• Overseeing services provided to enrolled patients – ensuring that everything from date enrolled to medication obtainment are completed quickly, accurately, and in accordance with patients’ needs and Trellis RX protocols
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended clinical outcomes
• Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)
• Training liaisons is a consistent manner to ensure that the Trellis model is being followed per proper protocol

• Help in continuously improving our operating model – to gain client buy-in, reduce cycle time, improve KPIs systematically
• Help promote teamwork and positive morale at client sites, upholding Trellis culture and values and ensuring they flow through every interaction and process
• Help build systems and processes to identify, hire, onboard and develop quality talent
• Display excellent communication skills including presentation, persuasion, and negotiation skills required in collaborating with coworkers and clients, including the ability to communicate effectively and remain calm and courteous under pressure

Travel:

• Travel is an essential component of this job – this would include travel both by air as well as car. To fully function in this role, employee must have a valid driver’s license. Position requires ability to travel a minimum of 40% of the time

Qualifications:

• High school diploma or equivalent; four-year college degree or health care degree (e.g., nursing, or social work) preferred
• Existing pharmacy technician certification or applicable licensure according to legal requirements in the state
• Experience as a specialty pharmacy liaison or technician
• Experience collaborating with physicians, nurses, and other healthcare professionals (preferably in a medical clinic)
• Knowledge of benefits investigation, prior authorization support, and patient financial assistance work Strong people skills and the ability to collaborate with teams across customers
• Proficiency in standard workplace software (e.g., MS Office), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx)

Here’s what we’d like to offer to you:

• A driver’s seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes
• A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and premier health system customers
• Competitive compensation including a bonus opportunity and Benefits

Hospital Requirements: (may be required)

• (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months
• (MMR) Measles, Mumps and Rubella or A Blood Titer proving immunity
• Varicella - (2) documented doses or a Blood Titer proving
• Hep B3 Series
• (Flu) Influenza - require for hire between Oct 1st - April 30th
• COVID Vaccine - Full (Required)

Benefits : All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match. Full-Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more.

CPS Solutions, LLC Requirements: All employment offers are contingent upon successfully passing a background check, drug test and signed onboarding documents. Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired. Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine. This applies to internal transfers and status changes for internal CPS Solutions, LLC team members. CPS Solutions, LLC is also committed to a safe and drug free workplace.

About TrellisRx: Now part of CPS, TrellisRx is a technology-enabled service provider that partners with health systems to fund, build, and operate world-class specialty pharmacies on their behalf, with their brand. Trellis enables health systems to deliver enhanced experiences and outcomes by helping them offer concierge level clinical and administrative support to patients throughout their course of therapy. We believe pharmacists and pharmacy technicians are critical additions to the care team and that an exceptional pharmacy team makes superior results possible. For More information, visit https://www.trellisrx.com/ .

About CPS Solutions, LLC: Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation’s largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. CPS Solutions, LLC helps healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies. For more information, visit https://www.CPS.com .

We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.

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